IT Help Desk

IT Help Desk

As a member of the IT Help Desk, you will obtain hands on experience in many facets of information technology in a Corporate / Manufacturing environment. You will be responsible for installing, maintaining, and supporting client PCs and servers, including configuring and upgrading PCs along with receiving support calls to troubleshoot any software and hardware issues. You will be responsible for 1 st level support, and will work with Regional Network Administrators in resolving client/server issues. This is a contract position with the opportunity to go permanent for the right individual.

Location: Alpharetta

IT Help Desk Responsibilities:

- Install, maintain, and support the operation and hardware of Windows workstations, laptops, and servers

- Setup and maintain Windows Active Directory user and Exchange email accounts

- Install and configure all client applications on new and existing laptops and desktops

- Receive all initial client support requests in a helpdesk environment (1 st level support) and log all calls into an incident tracking database

- Identify and solve hardware and software problems through systematic troubleshooting and provide simple instructions to end-users for problem resolution

- Recommend IT procedures and processes to IT management improve system efficiency

- Direct all helpdesk calls to the appropriate individuals

- Provide changes to documentation to IT staff and management

- Perform server maintenance when necessary

- Participate in writing documentation for end-users and IT Staff members in manual based Formats

- Provide end-user training and new employee IT orientation when necessary

- Participate in various projects when needed

IT Help Desk Requirements:

- Problem Solving - Identifies and resolves problems in a timely manner

- Bachelor's degree or equivalent, Information Technology degree preferred; 1 to 5 years of relevant experience in computer related field

- Must be self motivated with a high energy level

- Strong English speaking and writing skills

- Configuration of basic PC, laptop, and server hardware

- Overall LAN/WAN concepts including DHCP, TCP/IP, and Windows NTFS

- Multilevel computer operating systems which include: Windows 2003/2008 Server and Windows 7

- Ability to respond to common inquiries, complaints and support issues from end users.

- Ability to communicate effectively to non-IT employees at all levels.

- Ability to train end users.

- Must be willing to submit to a thorough background check and drug screen.

Compensation: Up to $20 per hr DOE

Keywords: Helpdesk, Help Desk, Windows 7, Active Directory, LAN, WAN, CompTIA A+