Call Center - Outbound - Upselling

Call Center - OUTBOUND - Upselling

Job Description

Pridestaff, a national staffing company, is seeking enthusiastic Inside Sales, Customer Service Representative, to work on a temporary to permanent basis with our clients. The Customer Service Representative will work in a call center environment and will make outbound calls to customers




Call Center - Customer Service Representative – Outbound



Job Responsibilities

As an Customer Service Representative, you will be responsible for making outbound calls to customers regarding products and service as well as provide general information regarding questions issues.

Additional responsibilities for the Customer Service Representative will include:

Make outbound calls to customers in a professional manner

Researching information using multiple resources and route call to the appropriate resource

Provide customers with product and service information and resolve customers concerns

and complaints

Enter customer information in the system and identify and escalate priority issues

Completing call log and producing call reports

Provide follow up customer calls when necessary



Call Center - Customer Service Representative – Out bound



Job Requirements

As an Sales Customer Service Representative you must have at least 3 months experience in a customer service role within a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills.

Additional requirements for the Outbound Customer Service Representative will include:

Basic computer skills

Excellent Communication skills over the phone

A High School Degree or equivalent






Call Center - Customer Service Representative – Outbound



Benefits

At Pridestaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer the Outbound Customer Service Representative a comprehensive benefits package!

Benefits available to the Customer Service Representative include:

Medical Insurance

Dental insurance

Competitive Salary

Call Center - Customer Service Representative – Outbound