Assistant Manager/Quality Inspector for Residential Cleaning Service

Are you looking for an exciting, fast-paced, rewarding career? Do you like to coach and motivate others to do their best? Do you want to be part of a management team providing excellent customer service and a pleasant working environment for our employees? If you answered "yes" to all of the above, we want YOU to join our team! Please email your resume with cover letter for immediate consideration.

REQUIREMENTS:

• Bi-lingual (Spanish and English) – DO NOT APPLY IF YOU ARE NOT FLUENT IN BOTH LANGUAGES!
• Supervisory experience
• Excellent leadership, communication, and problem-solving skills
• Must have patience and enjoy training, coaching, and motivating others
• Must have the energy and enthusiasm to thrive in a fast-paced, sometimes stressful job
• Adaptability and “can do” attitude to meet new challenges each day
• Efficiency - ability to multi-task and move through your day in a timely fashion
• Ability to handle difficult situations with customers and employees and to diffuse tension among staff
• Basic computer and internet skills
• Valid driver’s license and car with insurance (although a company car will be available most days)
• Must be able to pass a driving record and criminal background check

JOB DUTIES:

• Perform daily quality inspections of the cleaning teams (most of your day will be in the field driving from house to house)
• Oversee and facilitate the 10-Day New Hire Training Program
• Teach higher-level training classes for Trainers and Team Leaders
• Assist manager with morning duties and supervise the “morning rush” with cleaning teams
• Perform management duties in the manager’s absence
• Handle cleaning and logistical issues with the teams throughout the day
• Interaction with customers in their homes
• Give initial feedback to employees regarding quality, efficiency, and travel time issues
• Work closely with the manager to resolve issues with the cleaning teams
• Provide input to management for staff performance reviews, disciplinary meetings, etc.
• Manage supply closet
• Daily laundering of rags, mop heads, aprons, etc.
• Clean and maintain common area and laundry room
• Perform interviews with job applicants when needed
• Clean and train with the teams if necessary

HOURS AND COMPENSATION:

• Full-time Monday thru Friday (some Saturdays if necessary for inclement weather or training)
• 7:15 am to 5:00 pm (may be required to stay past 5:00 on occasion)
• Starting salary between $400-$450 per week plus monthly bonus potential
• Paid holidays and 2 weeks paid time-off per calendar year
• 401(k) plan