Merchandise and Service Coordinator

The Merchandise and Service Coordinator is responsible for delivering a legendary guest experience in both retail and salon. This includes maintaining a high-energy, positive environment, where behaviors that support guest-centric service are consistently demonstrated. This individual may be responsible for opening the store as needed. In addition, this individual will oversee sales, merchandising, guest service, and all operational functions to meet or exceed company goals; individual may delegate these responsibilities to other associates. Demonstrates the highest level of professionalism when interacting with internal and external guests.

Use your skills, experience & talents to be part of something BEAUTIFUL! As a Merchandise and Service Coordinator you will perform the following essential functions

• Promotes and models legendary service; creates a culture of hospitality within the store and salon
• Understands and executes the GEM program in accordance with company standards
• Assists with the promotion of company sales and brand initiatives to meet or exceed goals, including NPS, the loyalty program, email capture, and other company initiatives
• Guides associates to complete tasks and achieve goals
• Supervises sales floor and drives retail and salon performance by addressing guest concerns, coaching associates, and maintaining loss prevention standards
• In absence of store management, completes store opening procedures including following all opening checklists
• Demonstrates knowledge and passion for company products and services
• Addresses all guest concerns and questions promptly and with professionalism
• Executes lead cashier responsibilities per company policy including returns, exchanges, check approvals, issuing merchandise vouchers, and processing salon tips
• Leads load processing to deliver productivity goals; manages roll-arounds and bunkers
• Ensures that the daily merchandise flexing process, daily replenishment process, store communications, backroom organization, and store cleanliness standards are properly executed when opening
• Works in partnership with associate managers to complete inventory integrity processes, which may include out of stocks, returns to vendor, returns to distribution center, and cycle counts
• Remains current on all company policies and ensures that all policies, standards and procedures are consistently maintained and followed
• Stays up-to-date on all store systems