Lead Cashier - W Hotel Fort Lauderdale, FL - Full-time / Part-time

Description
JOB SUMMARY

The Lead Cashier is responsible for collecting and reconciling revenue from the previous day's work of all cashiers, while providing aggressive hospitality to guests in an attentive, friendly, and efficient manner. The Lead Cashier is a model for other cashiers and is highly knowledgeable of the job and operations.

DUTIES AND RESPONSIBILITIES

Guest Service

Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients

Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor

Addresses guests using last names when appropriate

Maintains accuracy and composure while under pressure

Appropriately uses the salutation of the day and welcomes guests to the location

Us es proper Towne Park phone etiquette

Assists guests with directions and all other inquiries

Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area



Supervisory/Leadership

Assigns and organizes daily breaks and lunches for cashier staff

Handles the call-off procedure for cashiers and contacts other cashiers to replace call-offs

Coordinates procedures for large events in collaboration with Towne Park and/or hotel management

Maintains a knowledge of all parking systems and equipment at the location

Participates in the recruitment and hiring of cashiers to ensure the best people are selected for the location

Sees that new cashiers get off to the right start through proper orientation and on-the-job training

Practices positive discipline and provides accurate and timely performance documentation for cashiers

Promotes and enlivens the Towne Park culture through good work ethic, drive, energy, positivity and persistence

Financial and Reporting

Determines guest charges and processes payments via cash, credit, or direct billing

Collects and reconciles revenue accurately and furnishes payment receipts

Completes accurate and timely shift reports

Operates equipment, including registers, gates, and credit card machines

Ensures cashiers follow all standard operating procedures related to cash banks

Obtains and disseminates information about daily events and rates to be charged

Reconciles all overages and shortages

Monitors revenue per available space and makes adjustments accordingly

Maintains the location's continuity and SOP binders



Systems and Standards

Maintains clean, neat work environment including all surrounding work areas

Completes all tasks in a timely manner as instructed by the Account Manager

Treats guests and associates with courtesy, respect and dignity

Follows all appearance standards as set forth by Towne Park , including complete approved pressed uniform

Follows all attendance standards as set forth by Towne Park , as required by the scheduling which may vary according to the needs of the location

Executes all terms and conditions as set forth in the Towne Park Associate Handbook and other policies and procedures

Safety and Risk Management

Follows site specific safety and security procedures

Practices preventative safety procedures as set forth by Towne Park

Reports all accidents and incidents observed on shift to Account Manager immediately

Uses only equipment trained to use and operates all equipment in a safe manner

Reports all potential high risk areas and safety concerns to manager

Identifies and collect revenue for overnight vehicles that have not been charged for parking

Collects claim checks/tickets from all guests prior to issuing keys

Checks all keys for location of vehicle and damage surveys prior to securing keys

Maintains claim checks and guest folio archives

Produces guest vehicle key inventory for billing purposes

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to read and write standard English language

Must be able to read and comprehend simple instructions, short correspondence and memos

Must be able to write simple correspondence

Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization

Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume and distance

Ability to understand 24 hour and military time systems

Ability to understand rates applicable to time passed

QUALIFICATIONS

High school diploma or general education degree (GED) and one to two (1-2) years of related experience and/or training; OR equivalent combination of education and experience

Must be able to pass a criminal background check and drug screen