Assistant Branch Manager - Full-time

Oakwood Worldwide, the leading provider of temporary furnished and serviced apartments across the country, is seeking an Assistant Branch Manager to lead a busy house wares and housekeeping operation in the Baltimore Area from our location in Hanover, MD. We are seeking a motivational leader with a passion for customer service, forecasting ability, and strong training skills.

Our Home Services Division provides apartment set-up, housekeeping and related services to our furnished apartments. Additionally, this division oversees our warehouse operations and employs utility workers, warehousemen and drivers. A successful Assistant Branch Manager at Oakwood has a "can do" attitude and will roll up his/her sleeves, jump in, and be a hands-on leader. In this role, you will lead and direct the Home Services team to achieve revenue, budget and customer satisfaction goals by ensuring our standards of service delivery are maintained.

Responsibilities:

• Exceeding expectations of guests and clients
• Managing competing tasks and working within tight deadlines
• Coaching, disciplining, and terminating Associates
• Overseeing warehouse operations, fleet servicing, and housekeeping
• Occasionally lifting and moving up to 50 pounds
• Developing, implementing, and managing Associate schedules
• Quality management including inspecting field locations
• Decision making for daily activities, reporting to the Branch Manager

Minimum Requirements:

• Bachelor's Degree strongly preferred
• 5+ years hotel or service related management experience
• Experience managing teams of 10 or more
• Bi-lingual in English and Spanish preferred
• Professional and polished customer service and communication skills
• Microsoft Word, Excel, PowerPoint, and Outlook
• Possess a valid driver's license
• Open to future relocation for promotion a plus

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.