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Service Writer
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Salt Lake City, UT Salt Lake City, Utah |
About this job
Job Description
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
Service writer is responsible for:
Support the Drivers in the highest professional manner so as to enhance the Drivers experience and be the liaison between the shop and the driver.
Consistently executes the eight tenants of Service Writing.
Physically inspect the equipment
Create accurate repair time estimate for each repair order.
Complete on the spot repairs
Create a complete and accurate RO, ID who's paying for the repair
Verify that the parts are in stock
Determine accurate needed by time
Inform the Driver, before he / she leaves the counter, when the unit will be in the shop and when the work will be complete.
Proactively schedule the shop and assign the work [working with the Shift Supervisor]
Coordinate and schedule service (including vendors), and give an accurate start and completion time to the driver.
In cooperation with the Shift Supervisor, assign work to the mechanics with the goal of assigning the right work to the right associate.
Educate/Train Driver's on the operation and features of their equipment and repair stances.
Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
Update the Repair Order Management screens so accurate Estimated Completion Times (ECT's) can be given to drivers. Absolute attention to detail is expected.
Complete estimates and create work orders for Lease Operator and Independent Contractor repairs.
Decide if the work demand cannot be completed within the guidelines, and involve the Shift Supervisor to make other arrangements.
Support local parts purchases.
Coordinate load events with Customer Service and Operations.
Communicate with the driver when equipment is available.
Periodically, work on equipment
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
Job Requirements
The successful Service Writer will be customer service oriented. Punctuality is required as well as effective communication skills (verbal, reading and writing.)
Additional requirements include:
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
At TransTechs, we work with the best of the best in the ground transportation maintenance industry.
Apply Today!
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
Service writer is responsible for:
Support the Drivers in the highest professional manner so as to enhance the Drivers experience and be the liaison between the shop and the driver.
Consistently executes the eight tenants of Service Writing.
Physically inspect the equipment
Create accurate repair time estimate for each repair order.
Complete on the spot repairs
Create a complete and accurate RO, ID who's paying for the repair
Verify that the parts are in stock
Determine accurate needed by time
Inform the Driver, before he / she leaves the counter, when the unit will be in the shop and when the work will be complete.
Proactively schedule the shop and assign the work [working with the Shift Supervisor]
Coordinate and schedule service (including vendors), and give an accurate start and completion time to the driver.
In cooperation with the Shift Supervisor, assign work to the mechanics with the goal of assigning the right work to the right associate.
Educate/Train Driver's on the operation and features of their equipment and repair stances.
Answer all incoming calls and communicate with the leadership team by radio and/or e-mail when person to person is not possible.
Update the Repair Order Management screens so accurate Estimated Completion Times (ECT's) can be given to drivers. Absolute attention to detail is expected.
Complete estimates and create work orders for Lease Operator and Independent Contractor repairs.
Decide if the work demand cannot be completed within the guidelines, and involve the Shift Supervisor to make other arrangements.
Support local parts purchases.
Coordinate load events with Customer Service and Operations.
Communicate with the driver when equipment is available.
Periodically, work on equipment
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
Job Requirements
The successful Service Writer will be customer service oriented. Punctuality is required as well as effective communication skills (verbal, reading and writing.)
Additional requirements include:
- Vehicle Maintenance experience (hydraulics, electrical, mechanical)
- Experience Troubleshooting and Repairing
- Ability to Install equipment, machines, wiring or programs to meet specifications mechanical)
- Problem-solving skills
Service Writer (Maintenance / Transportation / Mechanic / Electrical / Maintenance Technician)
At TransTechs, we work with the best of the best in the ground transportation maintenance industry.
Apply Today!