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Senior Service Account Manager - Franklin, TN - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Franklin, TN Franklin, Tennessee |
About this job
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.
Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
Primary Responsibilities:
- Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
- Provide expertise and customer service support to members, customers, and/or providers
- Identify and resolves operational problems using defined processes, expertise and judgment
- Investigate claim and/or customer service issues as identified and communicate resolution to customers
- Claims processing experience
- Familiarity and Comfortablity moving between multiple UHG platforms
- Analyzes and investigates.
- Provides explanations and interpretations within area of expertise.
Requirements
Requirements:
- High school diploma or GED
- 2+ years of client account management experience
- 1+ years of claims processing experience
- Intermediate level of proficiency with MS Word and Excel
Assets:
- Bachelor's Degree
- UNET, COSMOS, FACETS experience
Take the next step, online at: www.yourlifesbestwork.com
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.