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in Des Plaines, IL

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Hours Full-time
Location Rosemont, IL
Des Plaines, Illinois

About this job



Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.



JOB SUMMARY
A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions. Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers' compensation, auto liability, no-fault uninsured motorist and general liability.

SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS
Scope
Manage 100-150 casualty claims on assignment.
Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of Worker's Compensation and General Liability cases as determined by Claims Supervisor.
Business Context
Describe in bullet format, the operational challenges and business issues that the individual in the position will face now and/or in the future. Complex jurisdictional issues? Complex customer situations? Aggressive office goals?
Expected Contributions
Investigate, evaluate and dispose of claims promptly - taking statements as necessary - to determine liability/compensability.
Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures.
Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
Complete and monitor timely WC payments/state filings.
Monitor and actively manage WC medical treatment with the goal of minimizing disability. Consult Occupational Health Services as necessary.
Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy; attend/monitor trials when applicable.
Evaluate claims for potential third party or subrogation recovery.
Participate in the Service Call Program and complete required Service Call reports detailing current case status.
Other
Demonstrate commitment and support to management team and department goals.
Actively participate in regularly scheduled unit meetings and department meetings.
Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
Handle claims of a more complex nature.
Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.
Enter action plan notes/website notes into VOS.
Participate in activities that foster teamwork and continuous quality improvement.
CANDIDATE PROFILE
Experience
Minimum of 18 months claims adjusting experience.
Knowledge and Skills
Ability to grasp and apply technical knowledge, including litigation case management and adjusting skills.
Effective reasoning, analysis and decision making skills.
Effective influence skills.
Maintain confidentiality.
Strong negotiation skills.
Strong organization skills.
Strong time-management skills.
Strong hospitality skills.
Demonstrate strong leadership abilities.
Ability to prioritize work.
Ability to meet deadlines and follow up in a timely manner.
Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
Good investigation skills.
Intermediate knowledge of claims process.
Strong computer skills.
Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit.
Possess a willingness to accept and respond positively to constructive criticism.
Present oneself with a positive, professional demeanor.
Communicate often with supervisor keeping him/her informed.
Show dependability.
Education or Certification
High School Diploma or GED required.
Two or four year degree from an accredited college/business/technical school preferred.
Applicable industry licensing.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.