Systems Engineer Job - Full-time

Posting Job Title:Systems Engineer
Requisition #: 162477BR
Posting Location: Charlotte, NC, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

Time Warner Cable operates a national network providing a wide array of video, data, voice and web based service to our customers. This is a challenging, fast pace environment managed by a highly skilled systems and applications engineering teams.

We are seeking Systems Engineers for our corporate location in Charlotte NC. This is a great opportunity for professionals wishing to work with advanced technology, coupled with a great place to live and a solid company with superior benefits.

Position Summary

The Systems Engineer is responsible for programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services. This includes all provisioning servers, video-on-demand server and storage arrays, reporting databases, entertainment and information applications, back-office integration systems, and monitoring and management tools. The Systems Engineer is additionally responsible for the operating system performance, database performance and optimization, automation through scripting as well as monitoring through scripting. The Systems Engineer is responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers.. This position is part of a team providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation for the assigned shift.

Essential Job Functions:

- Serve as expert for assigned applications. Configure, program, document, install and maintain UNIX operating systems (Linux, Solaris).

- Authorize system upgrades based on evaluation and testing and release cycle following the approved Time Warner Cable Change Management Process.

- Provide systems and applications support which includes MAS, mADM, AMS and MBMS and engineering for the Sun Solaris platform and Linux based platforms. This role is a combination of advanced systems administration and systems engineering.

- Understanding of shell programming (Borne shell, C shell, and/or Korne shell), knowledge of PERL and C programming; must be able to configure, program, install and administer a variety of UNIX services and server applications.

- Create, write and maintain scripts and programs to perform system administration tasks such as system error reporting, backups, utilization rates, and capacity, security checks, etc.

- Manage performance, reliability and security on UNIX systems.

- Serve as an expert for assigned applications. Configure, document and maintain applications.

- Specific applications and devices supported and maintained include:

o Scientific Atlanta DNCS, Application Server, TED Server, XOD Server/MAS, BIG/TSB, set top box, CableCARD devices.

o Tandberg/Mystro BMS, Tandberg AMS, Tandberg MediaPath Catcher, Storage Array and all associated devices and components

o VOD & XOD content servers and monitoring servers.

- Performs software upgrades including troubleshooting and repair to applications running on the above devices in a manner consistent with Time Warner Cable ' s change-management procedures.

- Maintain video source mapping, content encryption, and channel lineups for digital services.

- Maintains Video on Demand and Pay Per View offers, including special event and special interest programming packages.

- Interface with various departments with various technical levels to coordinate service activation and troubleshoot product performance issues, including Billing/IT, Marketing, Corporate, Customer Service, Technical Operations, Engineering/Maintenance, equipment vendors and contractors.

- Author, maintain and analyze reports for storage capacity, system capacity and reliability.

- Updates and maintains manual and computerized logs and records in accordance with Federal, NY State, and Local Government and Time Warner Cable Engineering requirements.

- Maintains inventory and maintenance records on equipment and parts.

- May assist in on the job training of lower grade personnel

- Other duties as assigned.

Job Requirements:

- Four or more years exp in systems engineering. Bachelor ' s degree in engineering or computer science or equivalent combination of education and experience.

- Working knowledge of various networking protocols such as TCP/IP, SNMP, HTTP, FTP, SMTP, SSH, Telnet and extensive knowledge of and experience with UNIX operating systems, utilities, tools and applications is required.

- Experience operating a Scientific Atlanta DNCS system and Video on Demand systems in an ISA environment is desirable.

- Experience maintaining Linux, Sun Microsystems and Microsoft Windows servers and networks, including expert knowledge of UNIX operating systems and solid troubleshooting skills.

- Knowledge of database implementation, administration and maintenance is desirable.

- Experience in all Microsoft Office Software products, with excellent word processing, spreadsheets and database skills.

- Must possess extreme attention to detail, be an independent, self-motivated worker and have the ability to manage multiple projects simultaneously while maintaining excellent performance and results.

- Excellent communication skills.

- Ability to handle various tasks simultaneously, organize, prioritize, make decisions and work efficiently and effectively under deadlines.

- Ability to be watchful, anticipate and act quickly with good judgment. Ability to think through a problem, analyze and break it down into parts to resolve or come up with a logical solution.

- Anticipates problems and creates or devises plans to rectify situations while displaying good judgment.

- Must be highly flexible to change work schedules and locations on short notice, including overnight work in and around the region.

- Must be able to participate in 24x7 on-call rotation and do overnight travel as necessary.

- Project assignment and priority setting are dependent upon company goals and objectives.

- This position impacts Customer Service/Call Center, Marketing, Telecommunications, IS and ultimately the customer.

Preferred Qualifications:

Understanding of the concepts and integration of Video on Demand (VOD) systems into the network

Understanding of system controllers (DNCS & DACs)



Education and Experience:

Bachelor ' s degree (B. A.) from four-year college or university; or equivalent training, education and experience.

Travel Requirements:

Yes Travel % 10

Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.

FCC Unit_TWC: HQ452
Controlling Establishment ID: 00237 - Charlotte 7910 Crescent Exec

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status