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in Boston, MA

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Hours Full-time
Location Boston, MA
Boston, Massachusetts

About this job

The Job Window is currently looking for an entry level individual with a customer service or retail background for a Retail Customer Service Associate – Full Time Position. In this retail and customer service based role, those with past experience in the retail, restaurant, hospitality or customer service industries are best suited due to their uncanny ability to communicate with customers and add a much needed “personal touch” when delivering results in this particular customer and communications based role.
 
Working in the local area with some of the best known retailers, our client specializes in the areas of customer renewal, customer retention and customer acquisition. This firm is the leader in the retail marketing industry and specializes in tailoring customer service to the character of the client and company culture. Representing the largest home improvement companies in North America, it is a priority for our client to provide the best customer service with high professionalism and to maintain and build quality relationships. This job is full-time and involves in-person interaction with customers.

This firm’s niche has been their ability to act as the liaison between major retail clients and their customers. Through their unique, relationship-oriented approach, they have been able to provide clients tremendous results and an increased market share.
This firm prides themselves on their competitive, but extremely friendly and family-oriented work environment. Their culture promotes constant personal and professional growth, based on principles of respect, trust and challenge. They are now striving to train the most capable and skilled individuals to help acquire new clients, grow into new markets and develop new campaigns. They provide full training and career advancement in this globally expanding industry. 


Responsibilities of the Retail Customer Service Associate:
  • Approach customers and understand how needs can be met by products and services offered
  • Manage in-store service event
  • Provide exceptional customer service and consultation advice
  • Facilitate administrative tasks and customer scheduling
  • Additional tasks as required
Due to recent expansion, our client is willing to train a highly motivated individual for management, customer service and lead generation opportunities, but they must be willing to train in an entry level position. This opening is ideal for college graduates or professionals with customer service experience looking for a career change because this is an entry level position in a brand new industry.

Benefits of being our next Retail Customer Service Associate:
  • Comprehensive Paid Training by a National Manager
  • National and International Travel for Company Events
  • Opportunity For Community and Charity Involvement
  • Flexible Scheduling
  • Numerous Advancement Opportunities 

Requirements

Qualifications to be considered:
  • Candidates applying for the Retail Customer Service Associate position are recommended to have at least 1-2 years of experience in customer service, retail, retail marketing, brand promotion, account services or any customer focused associated field. Part Time & Summer Student Work/Internships will be considered as experience.
  • Ability to adapt and easily communicate with a variety of people
  • Winning attitude and dedication to ensuring customer satisfaction
  • Positive attitude and ability to work well within a team environment
  • College Degree preferred
  • Background in Customer Service, Retail, Marketing, Hospitality or Restaurant/Food/Beverage Services
  • Leadership skills
  • Local to the office area




































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