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Sales Support - Customer Service Coordinator - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Charlotte, NC Charlotte, North Carolina |
About this job
Overview:
158653 - Charlotte, NC
Responsible for the Customer Service functions for all assigned lines.
Responsibilities:
- Receive order issues from external parties in a professional manner.
- Resolve issues with knowledge, experience, research, and communication with internal and external groups.
- Update order in order system as necessary.
- Review dashboard for alerts on a daily (hourly) basis.
- Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
- Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.
- Maintain client/customer criteria for handling orders.
- Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
- Responsible for filing documents according to Acosta policy.
- Maintain excellent working relationships with Customers, Clients and co-workers.
- If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
- Perform special assignments for the company and/or branch and/or department as needed.
Requirements
- High School diploma or GED required.
- Associates Degree preferred.
- A minimum of two (2) years previous sales support, customer service, or office administrative experience required.
- A minimum of one (1) year previous food broker experience preferred.
- Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others.
- Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
- Proficient in MS Office (Word, Excel, Outlook).
- Proficiency in data/order entry and software and Becton system required.
- Must type a minimum of 60 wpm accurately.
- Must have internet access and an email address available.
Acosta Sales & Marketing is an Equal Opportunity Employer