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Catering Chef Manager - Charleston Market
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 290 EAST BAY STREET. Charleston, South Carolina |
About this job
Description
Supervise and prepare all food and related items needed for a catering event.
Ensure correct quality and quantities of food and added amenities are to the customer's specifications for every event.
Ensure the customer sampling is conducted on time and all food is presented as customer would expect during event.
Participate in soliciting new catering orders and participate in the preparation of menus and any other aspects relating to driving sales and profits for Fresh Foods Market Catering.
Integrates classical and modern culinary knowledge with strong kitchen management skills and emphasizes HT procedures as well as provide the customers the knowledge of the evolution and diversity of the culinary arts as it applies to Fresh Foods and perishables found in our stores.
Responsibility is also to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every catering event a pleasant and satisfying experience.
This requires a defined level of management skills, product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place to Work and Shop. Also responsible for providing customer service, cleaning work areas, unloading stock and reloading salvage products according to Fresh Foods Standards.
Harris Teeter will provide training to all associates who have extensive customer contact. .
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
Your primary job function is to personally perform the first set of functions while ensuring that all Customer Service associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.
CUSTOMER SERVICE. Initiate interaction with customers on the sales floor, sales counter, and catering events. Ask the customers questions regarding their shopping and hosting needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in the manager-on-duty. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear and enthusiastic manner and ask if they found everything they were looking for.
Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
If the need arises, you will be required to use your own transportation to fulfill catering obligations to off-site premise. During down times or lack of catering opportunities/outside functions, the associate could also be required to work in a chosen nearby store to assist and complete job duties.
Be reliable and punctual by reporting for work (either store or catering event location) on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Prepares tasty foods for customers under the direction of the department manager by performing the following tasks: Uses and follows recipe/kits; Uses only ingredients found in the department/Kits; (no product use off the shelf); Operates all equipment correctly; Taste tests and evaluates foods before serving to ensure that standards are met; Portions food in standard portions; garnishes food in an appealing manner.
Uses and maintains production records to prevent waste by performing the following tasks: uses and follows production sheets; keeps written record of all food produced; keep written record of all food left over.
Serves food that is safe to eat by performing the following tasks: Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating and markdown standards and guidelines; comply with the Food Safety Policy (RO-37); cleans and sanitizes work area according to cleaning schedules; comply with Health Department and Department of Agriculture (Weights & Measures) standards, regulations and requirements; follow Harris Teeter sanitation standards and procedures; clean and sanitize prep room and coolers as appropriate; keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage empties, displays well merchandised and neat; ensure that all appropriate Fresh Foods products are properly refrigerated; check temperatures of product, cases and coolers according to standards.
Must follow and utilize all associate rules and regulations, customer service guidelines, and labor regulations while off-site/off-premise.
Work as a team member to maintain pleasant work environment by performing the following tasks: comes to work on time; is not absent from work excessively; reports to work dressed according to dress code; performs other duties as requested.
Operate all equipment necessary to effectively prepare and portion products according to standards and/or customer's specification.
Answer telephones by saying Harris Teeter (store name), this is (name), May I help You? and provide requested information in a polite and professional manner. Respond back to people on hold in a timely manner. Write orders.
Keep our shelves properly stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards.
Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display and offer daily samples according to standards.
Unload product from truck and place in coolers according to Fresh Foods Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.
Be knowledgeable of and perform fixed activities when business is light (i.e. sweeping, cleaning, blocking, straightening, emptying trash, etc.)
Understand the overall Fresh Foods Department operation. Complete paperwork accurately and maintain proper records. Assist in the inventory and price change process as appropriate.
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Records accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed and applied according to directions and in compliance to the Hazard Communication Program Manual.
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as loading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers and other duties as assigned.
Establish a working and shopping environment of trust, respect and integrity.
Take Excellent care of your fellow associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours.
SUPERVISORY JOB FUNCTIONS
Manage the event as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives.
Review and analyze all financial reports and data. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Assign duties to associates.
Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis.
. Maintain overall department conditions to meet Harris Teeter Standards.
Order product to minimize out-of-stocks and maintain designated inventory levels.
Ensure that the Catering facility inventory levels support the customers' requests for all products. Correctly conduct period inventories according to established procedures.
Promote the efficient operations of the catering facility following the procedures detailed in Harris Teeter's Standards manual.
Record and follow up on any catering facility maintenance. Ensure that situations are resolved and not recurring problems.
Ensuring that all operational standards are met.
Hire competent associates to maintain proper staffing levels for all catering events.
Ensure all associates receive appropriate break and meal periods.
Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for training.
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process.
Convey timely information to the associates regarding current catering events. Explain to associates why changes were made in operating procedures.
Have a working knowledge of the mission and goals of the catering department
Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner.
Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas.
Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate performance on their evaluations.
Address performance problems or record associates' out of the ordinary behavior when it occurs, using the Constructive Advice forms.
Discuss behavior and/or corrective action with associates to create an action plan according to prescribed procedure. Sign off on the documents with those associates involved, submit to Corporate staff for review.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age. Will often be required to travel off premise/off site to perform duties/skills/customer service.
EDUCATION AND/OR EXPERIENCE
Culinary degree from accredited culinary school or institute
Minimum of three years of experience in the catering industry
CERTIFICATES, LICENSES, TRAINING
Complete Company's training including but not limited to: new hire orientation, customer service ht way, safety, food safety, and department manager training.
Must have a valid driver's license .
JOB KNOWLEDGE, SKILLS AND ABILITIES.
Has knowledge of cooking terminology, ingredients and food safety practices; measures; uses a knife; identifies and uses various pieces of small and large kitchen equipment; reads and follows directions/kits; uses all cooking methods; determines degree of doneness in cooked foods; use portion control tools; garnishes food appropriately.
PERSONAL SKILLS
Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetition
Weight
Frequently - near constant work
Up to 15 lbs
Intermittently - up to several times an hour
Up to 75 lbs
Occasionally - up to several times a shift
Up to 100 lbs
The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 15 pounds, intermittently lift and/or move up to 75 pounds, occasionally lift and/or move up to 100 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, plus color and depth perception.
While performing the duties of this job, the associate is frequently exposed to hot and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate to loud. Work hazards include but are not limited to: hot surfaces, steam, wet floors, hot grease, heavy lifting, knives and other sharp objects and electrical shock.
Supervise and prepare all food and related items needed for a catering event.
Ensure correct quality and quantities of food and added amenities are to the customer's specifications for every event.
Ensure the customer sampling is conducted on time and all food is presented as customer would expect during event.
Participate in soliciting new catering orders and participate in the preparation of menus and any other aspects relating to driving sales and profits for Fresh Foods Market Catering.
Integrates classical and modern culinary knowledge with strong kitchen management skills and emphasizes HT procedures as well as provide the customers the knowledge of the evolution and diversity of the culinary arts as it applies to Fresh Foods and perishables found in our stores.
Responsibility is also to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every catering event a pleasant and satisfying experience.
This requires a defined level of management skills, product knowledge, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates to create An Incredible Place to Work and Shop. Also responsible for providing customer service, cleaning work areas, unloading stock and reloading salvage products according to Fresh Foods Standards.
Harris Teeter will provide training to all associates who have extensive customer contact. .
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
Your primary job function is to personally perform the first set of functions while ensuring that all Customer Service associates also perform them. Additional essential job functions are listed under SUPERVISORY JOB FUNCTIONS.
CUSTOMER SERVICE. Initiate interaction with customers on the sales floor, sales counter, and catering events. Ask the customers questions regarding their shopping and hosting needs. Provide customers information needed to meet their taste and meal requirements. Follow through on customer requests. Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance. Follow through on customer requests. If you cannot say "yes" to a customer's request, bring in the manager-on-duty. Never turn down business. Make eye contact with and smile at every customer. Speak to customers in a genuine, clear and enthusiastic manner and ask if they found everything they were looking for.
Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates. During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.
If the need arises, you will be required to use your own transportation to fulfill catering obligations to off-site premise. During down times or lack of catering opportunities/outside functions, the associate could also be required to work in a chosen nearby store to assist and complete job duties.
Be reliable and punctual by reporting for work (either store or catering event location) on time and as scheduled. When you are absent or late, it places a burden on other associates and can impact productivity and service. In the rare instances when you cannot avoid being late or are unable to work as scheduled, notify your supervisor or Manager-on-duty two (2) hours in advance of your scheduled start time so that appropriate arrangements can be made.
Prepares tasty foods for customers under the direction of the department manager by performing the following tasks: Uses and follows recipe/kits; Uses only ingredients found in the department/Kits; (no product use off the shelf); Operates all equipment correctly; Taste tests and evaluates foods before serving to ensure that standards are met; Portions food in standard portions; garnishes food in an appealing manner.
Uses and maintains production records to prevent waste by performing the following tasks: uses and follows production sheets; keeps written record of all food produced; keep written record of all food left over.
Serves food that is safe to eat by performing the following tasks: Follow Harris Teeter standards regarding product preparation, merchandising, rotation, dating and markdown standards and guidelines; comply with the Food Safety Policy (RO-37); cleans and sanitizes work area according to cleaning schedules; comply with Health Department and Department of Agriculture (Weights & Measures) standards, regulations and requirements; follow Harris Teeter sanitation standards and procedures; clean and sanitize prep room and coolers as appropriate; keep counters and food contact surfaces clean at all times, refrigerator glass & windows wiped, floors swept and mopped, garbage empties, displays well merchandised and neat; ensure that all appropriate Fresh Foods products are properly refrigerated; check temperatures of product, cases and coolers according to standards.
Must follow and utilize all associate rules and regulations, customer service guidelines, and labor regulations while off-site/off-premise.
Work as a team member to maintain pleasant work environment by performing the following tasks: comes to work on time; is not absent from work excessively; reports to work dressed according to dress code; performs other duties as requested.
Operate all equipment necessary to effectively prepare and portion products according to standards and/or customer's specification.
Answer telephones by saying Harris Teeter (store name), this is (name), May I help You? and provide requested information in a polite and professional manner. Respond back to people on hold in a timely manner. Write orders.
Keep our shelves properly stocked. Stock and block product according to standards and in a manner that maximizes sales and minimizes shrink. Work backstock on a regular basis. Process close-dated and damaged product according to standards.
Check merchandising displays regularly to ensure the availability of advertised items and/or samples. Prepare, display and offer daily samples according to standards.
Unload product from truck and place in coolers according to Fresh Foods Receiving and Rotation standards; load salvage on truck as required. Remove products from storage.
Be knowledgeable of and perform fixed activities when business is light (i.e. sweeping, cleaning, blocking, straightening, emptying trash, etc.)
Understand the overall Fresh Foods Department operation. Complete paperwork accurately and maintain proper records. Assist in the inventory and price change process as appropriate.
Follow all safety regulations and help keep the store free of dangerous situations. Immediately inform store management of all accidents and/or safety hazards. Records accidents and safety hazards in the designated log.
Ensure that chemicals are handled, mixed and applied according to directions and in compliance to the Hazard Communication Program Manual.
Adapt to various situations and adjust to shifting priorities. Be flexible and able to perform multiple tasks. Balance taking direction with taking initiative and demonstrate the flexibility required to accomplish the duties of the entire shift.
Provide assistance to fellow associates to complete daily tasks such as loading trucks, checking in deliveries, taking inventory, restocking and organizing display merchandisers and coolers and other duties as assigned.
Establish a working and shopping environment of trust, respect and integrity.
Take Excellent care of your fellow associates. Be a team player. Support and assist your fellow associates without complaint. Be open to new ideas and opportunities. Follow through with any special requests or recommendations from management.
Comply with Company standards, policies, and procedures. Perform essential job functions throughout scheduled hours.
SUPERVISORY JOB FUNCTIONS
Manage the event as to maximize gross profit and minimize operating expenses. Be knowledgeable of department and store sales and profit objectives.
Review and analyze all financial reports and data. Make timely and effective decisions based on this analysis. Forecast sales and sales per labor hour for upcoming week and effectively schedule associates. Assign duties to associates.
Monitor and analyze sales and labor hours used on a daily and weekly basis. Make timely and effective decisions based on this analysis.
. Maintain overall department conditions to meet Harris Teeter Standards.
Order product to minimize out-of-stocks and maintain designated inventory levels.
Ensure that the Catering facility inventory levels support the customers' requests for all products. Correctly conduct period inventories according to established procedures.
Promote the efficient operations of the catering facility following the procedures detailed in Harris Teeter's Standards manual.
Record and follow up on any catering facility maintenance. Ensure that situations are resolved and not recurring problems.
Ensuring that all operational standards are met.
Hire competent associates to maintain proper staffing levels for all catering events.
Ensure all associates receive appropriate break and meal periods.
Professionally communicate expectations to associates and ensure they are properly trained to perform their jobs. Encourage and make time for training.
Maintain integrity in the Job Posting system by following the policy and by ensuring that all new associates are aware of the process.
Convey timely information to the associates regarding current catering events. Explain to associates why changes were made in operating procedures.
Have a working knowledge of the mission and goals of the catering department
Keep your promises to customers and fellow associates. Respond to questions in a timely and proper manner.
Ask for the opinion and suggestions of your associates where appropriate. Encourage associates to make suggestions for process improvements. Ensure they receive recognition for their ideas.
Recognize exemplary job performance. Acknowledge positive job performance daily. Fairly evaluate performance on their evaluations.
Address performance problems or record associates' out of the ordinary behavior when it occurs, using the Constructive Advice forms.
Discuss behavior and/or corrective action with associates to create an action plan according to prescribed procedure. Sign off on the documents with those associates involved, submit to Corporate staff for review.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 18 years of age. Will often be required to travel off premise/off site to perform duties/skills/customer service.
EDUCATION AND/OR EXPERIENCE
Culinary degree from accredited culinary school or institute
Minimum of three years of experience in the catering industry
CERTIFICATES, LICENSES, TRAINING
Complete Company's training including but not limited to: new hire orientation, customer service ht way, safety, food safety, and department manager training.
Must have a valid driver's license .
JOB KNOWLEDGE, SKILLS AND ABILITIES.
Has knowledge of cooking terminology, ingredients and food safety practices; measures; uses a knife; identifies and uses various pieces of small and large kitchen equipment; reads and follows directions/kits; uses all cooking methods; determines degree of doneness in cooked foods; use portion control tools; garnishes food appropriately.
PERSONAL SKILLS
Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS.
Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization who only speak English.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Repetition
Weight
Frequently - near constant work
Up to 15 lbs
Intermittently - up to several times an hour
Up to 75 lbs
Occasionally - up to several times a shift
Up to 100 lbs
The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.
While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must frequently lift and/or move up to 15 pounds, intermittently lift and/or move up to 75 pounds, occasionally lift and/or move up to 100 pounds, and reach from 6-72 inches. Specific vision abilities required by this job include close vision, plus color and depth perception.
While performing the duties of this job, the associate is frequently exposed to hot and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate to loud. Work hazards include but are not limited to: hot surfaces, steam, wet floors, hot grease, heavy lifting, knives and other sharp objects and electrical shock.
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