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Hours Full-time
Location Mason, OH
Mason, Ohio

About this job



Overview:

As a Macy's Home Direct Sales Agent, you will be a part of a motivated, customer-service oriented, andfun group of individuals. Our representatives identify all sales opportunities, complete a needs assessment on every customer, and match merchandise to the customers' needs and price point. Using their customer-friendly sales skills, these representatives are an integral part of achieving the department's objectives. The salary range for this position is$11.00 - $13.15 per hour.

Key Accountabilities:
  • Effectively answer and resolve customer issues using professional selling skills which include opening a call, identifying the customer's needs, suggestion selling, closing the sale, and follow up.
  • Provide customer service for delivery and merchandise order issues.
  • Initiate, participate in, and complete special projects that enhance the overall performance of the department.
  • Effectively support the Mail and Phone Order department by learning the functions in this department.

Skills Summary:
  • High school diploma or general education diploma (GED) required.
  • Excellent customer service, problem solving, analytical, decision-making, communication, follow-up, and organizational skills required.
  • Must be fluent in Spanish and English.
  • Previous retail selling and customer service experience desired.
  • E-mail and PC Office application experience desired.
  • Computer keyboarding and navigational skills required.

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.