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Service Coordinator
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Georgetown, TX Georgetown, Texas |
About this job
Home Instead Senior Care, the world's trusted source of non-medical services and home care for seniors, is seeking an organized and outgoing person to join Austin's premier Senior Home Care provider.
The Service Coordinator is expected to oversee and perform a variety of duties in the coordination of scheduling service for clients. Interaction with our staff, clients, and care providers requires exceptional communication and organization skills. Candidate needs to enjoy working in a fast paced team oriented environment. Scheduling/staffing and/or management experience preferred.
Responsibilities
Primary
• Participate in selection of, train, and supervise staff coordinator that oversees scheduling for all clients
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquires over the phone in a knowledgeable manner
• Coordinate CAREGiver schedules on a daily basis
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Coordinate and maintain monthly client schedules
• Enter and maintain accurate client and CAREGiver records
Secondary
• Assist in maintaining a complete Client Service Schedule
• Participate in quarterly CAREGiver meetings
Qualifications
The Service Coordinator is expected to oversee and perform a variety of duties in the coordination of scheduling service for clients. Interaction with our staff, clients, and care providers requires exceptional communication and organization skills. Candidate needs to enjoy working in a fast paced team oriented environment. Scheduling/staffing and/or management experience preferred.
Responsibilities
Primary
• Participate in selection of, train, and supervise staff coordinator that oversees scheduling for all clients
• Answer each incoming call in a friendly, professional and knowledgeable manner
• Field new client inquires over the phone in a knowledgeable manner
• Coordinate CAREGiver schedules on a daily basis
• Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service
• Coordinate and maintain monthly client schedules
• Enter and maintain accurate client and CAREGiver records
Secondary
• Assist in maintaining a complete Client Service Schedule
• Participate in quarterly CAREGiver meetings
Qualifications
- Computer literate with Windows experience and mastery
- Able to effectively communicate English orally and written
- US Citizen or Permanent Resident Alien
- Valid Texas drivers license
- Satisfactory professional and personal references
- Completion of a satisfactory background check and pre-employment drug screen