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Client Service Account Manager - Houston, TX
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Houston, TX Houston, Texas |
About this job
Position Description:
Great
sales are the result of strong purpose, conviction and pride - pride in
your ability and your product. UnitedHealth Group offers a portfolio of
products that are greatly improving the life of others. Bring along
your passion and do your life's best work.SM
This function includes employees who are in dedicated
on-site service roles. Jobs in this function may work closely with
sales on renewals and upselling, but incumbents do not have specific
sales goal accountability or primary responsibility to close sales.
Account management jobs focused primarily on relationship and service
management belong in this family; jobs with significant sales
responsibilities or sales-related incentives (including 'OTH' plans)
belong in a sales band.
Primary Responsibilities:
Great
sales are the result of strong purpose, conviction and pride - pride in
your ability and your product. UnitedHealth Group offers a portfolio of
products that are greatly improving the life of others. Bring along
your passion and do your life's best work.SM
This function includes employees who are in dedicated
on-site service roles. Jobs in this function may work closely with
sales on renewals and upselling, but incumbents do not have specific
sales goal accountability or primary responsibility to close sales.
Account management jobs focused primarily on relationship and service
management belong in this family; jobs with significant sales
responsibilities or sales-related incentives (including 'OTH' plans)
belong in a sales band.
Primary Responsibilities:
- Analyzing
and interpreting various forms of utilization and healthcare data to
identify potential areas for medical cost improvements via products,
services and other market trends including ROI projections. - Creating a clear, compelling assessment of root causes and actionable/non-actionable contributing factors.
- Participating in customer meetings as subject matter expert to present findings and recommendations to customers.
- Quantifying value generated by historically implemented solutions.
- Negotiating complex situations and sensitive situations with a win-win attitude.
- Communicates information openly and in an articulate and professional manner.
- Serves as a trusted advisor to internal and external customers on healthcare cost and quality topics.
- Acts
as outward-facing, dedicated resource for assigned accounts, typically
with direct client contact (not call center) and large or complex
accounts. - Builds
relationships with employer/group clients (not individual members) and
serves as the primary point of contact for overall and day-to-day
service delivery. - Represents
client internally and coordinates with other functions to implement
client systems, complete projects, and address ongoing service needs.
Requirements
Required Qualifications:
- High School Diploma/GED.
- 3+ years of experience with Data Analysis and Reporting (Ad Hoc Reporting).
- 1+ year of experience Presenting to groups.
- The ability to do pivot tables, macros and Advanced formulas in Microsoft Excel and the ability to build presentation decks in Microsoft PowerPoint.
- Knowledgeable of Healthcare cost and quality topics.
- Knowledgeable and able to speak to emerging Healthcare Industry trends.
- Bachelor's Degree.
- Experience in a Client-facing role.
- Experience working with Microsoft Access.
- Experience working in the Healthcare field.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
　
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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