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Call Center Representatives - Elkridge, MD - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Elkridge, MD Elkridge, Maryland |
About this job
Position Description:
Energize your career with
one of Healthcare's fastest growing companies.
You dream of a great career
with a great company – where you can make an impact and help people. We
dream of giving you the opportunity to do just this. And with the
incredible growth of our business, it's a dream that definitely can come true.
Already one of the world's leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our Service Centers, improve our
Service levels and help people lead healthier lives. We live for the
opportunity to make a difference and right now, we are living it up.
This opportunity is with one
of our most exciting business areas: Optum –a growing part of our family of
companies that make UnitedHealth Group a Fortune 14 leader.
Optum helps
nearly 60 million Americans live their lives to the fullest by educating them
about their symptoms, conditions, and treatments; helping them to navigate the
system, finance their Healthcare needs, and stay on track with their Health
goals. No other business touches so many lives in such a positive way. And we
do it all with every action focused on our shared values of Integrity,
Compassion, Relationships, Innovation, and Performance.
Due to an expansion of our
business into multiple states, we are looking for energetic, customer focused
and compassionate Call Center Representatives. As one of our
newest Call Center Representatives you will be performing
appointment scheduling and other related call center activities within our Team
Care department. Your main focus in this position will be to schedule
appointments for our valued members who are currently enrolled in one of our
Medicare or Medicaid health plans. You will be helping our valued members
connect with Physicians and Nurse Practitioners, by scheduling in home visits,
in order to help them live healthier lives.
Primary Responsibilities:
- Placing a high volume of outbound calls to our valued
members of the health plan to schedule them for their in home visits with
a Physician or a Nurse Practitioner via an auto dialer system - Answering inbound calls from our valued members and
assisting them with their inquiries - Enhancing our valued members experience within their
specific health plan - Validating member demographic information and obtaining
additional member data via specific plan scripting - Data entry of the members record with accurate
information obtained on the call - Ensuring that the appointments are scheduled accurately
following department policies and procedures - Resolving any scheduling issues or concerns
- Working on special projects within the department as
assigned - Routing calls to the appropriate department as needed
*You
must also be available to work between the hours of 8:00a.m. - 11:00 p.m.,
Monday - Friday*
*Seasonal
mandatory overtime may occur based on work load which
could include Saturdays*
Requirements
Required Qualifications:
- High School Diploma/GED.
- 1+ year of Customer Service experience OR at least 1+
year of experience working in a high volume Call Center environment. - Ability to create, copy, edit, save & send using
Word, Excel & Outlook. - Must be able to type and talk at the same time and
navigate through multiple screens. - Ability to maintain confidentiality and adhere to HIPAA
requirements. - Must be able to work the designated shift and overtime
as needed.
Preferred Qualifications:
- Bilingual skills in Spanish, Korean or Polish.
- Experience working in a metric driven work environment.
- Experience working in a customer retention focused
role. - Experience using an auto dialer system.
- Experience working in the Healthcare Industry.
- Experience working with Medicaid or Medicare.
At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.