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Use left and right arrow keys to navigate
Hours Full-time
Location Andover, MA
Andover, Massachusetts

About this job

Posting Job Title:Sr. Manager- IT Implementations
Requisition #: 162665BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

NaviSite, A Time Warner Cable Company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visit www.NaviSite.com .

Location: Andover, MA

Position Summary:

The Senior Manager, Implementations is r responsible for the successful delivery and completion of both internal and external customer implementations. In this role, the Sr. Manager will direct a growing team of global Implementation Project Managers. The Implementation Project Management team coordinates 100 - 200+ concurrent customer projects ranging in length from days to multi-month; with an average project length of 12 weeks. Project managers coordinate the activities of 4-20 technical engineering resources and various managed services project types including connectivity, infrastructure, server, applications and services. Each implementation project manager is responsible for managing multiple customer implementation projects simultaneously. Responsibilities:
-Provide consistent and comprehensive status reports, project updates, and ongoing project health analysis, significant issue tracking, and communication with project team, management, and customer on a regular basis.
- Provide succinct updates to executive team with identification of risks, issues and challenges.
-Manage the implementation team and ongoing implementation projects including: Coordination of both internal and external individual IT projects including schedule management, task and resource assignment, resource motivation, problem resolution and / or escalation of the same as required to support pre and post sales implementation activities
-Monitor project progress based on service type, timeline, revenue and complexity Create team project status updates and measurable metric reporting to support the implementation team efforts Facilitate creation and monitor team to support a consistent approach across all project managers in regards to how they manage a project, communicate to customers and report internally
-Provide input and participate in the implementation of project management systems to include functions for tracking projects, reporting status, monitoring revenue as well as resources and estimated implementation dates-
- Support and provide on-going program management input to ensure best practices and methodology for project management Provide input and participate in the creation of deployment approach, training plan, and supporting operational needs
-Create and coordinate consistency and support utilization of project management documentation such as project plan, project schedule and associated task dependencies, risk list, scope documentation and project closeout
-Create project closure reports including validation of assumptions behind original business case, lessons learned, and support of operations during initial period Develop repeatable implementation plans with a focus on rapid implementations, reduction of costs and reducing risks associated with implementation projects.
-Provide engagement oversight and be responsible for overall customer experience and satisfaction.

Requirements:
-The successful candidate must have extensive, relevant experience managing and coordinating global deployment teams on complex, IT managed services implementation or enterprise solutions projects.
- 10+ years managing project managers, engagement managers and technology resources.
- Demonstrated ability to deliver projects on time, within budget and exceed customer expectations
-Ability to ensure effective and timely communication within the project teams, customer management teams and across the company
-Candidate should be process driven and actively identifying areas of improvement for the implementation team and organization
- Business and/or Technical bachelors degree (or equivalent work experience)
-Ability to travel up to 20%, depending on the needs of the organization
- Hands on knowledge of managed hosting environments including connectivity, infrastructure, server, monitoring and backup systems is preferred
- Expert understanding of ITIL best practices, project implementation methodologies, and account management is preferred

TWC:LAD

FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status

TWCIT0214