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Commercial Accounts Manager
| Hours | Full-time, Part-time |
|---|---|
| Location | Omaha, NE Omaha, Nebraska |
About this job
- Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems
- Review and verify information on block summary dealer handouts, expense summary and recap reports. Verify pre-sale and after-sale audit
- Submit weekly account reports to the sales, operations and the general management, such as inventory status reports of aged, rejected and repurchased units
- Provide weekly inbound volume expectations to the vehicle entry manager based on transportation data and sale lineup/client mix
- Provide schedule of sale line-up to lot and recon managers for proper routing of vehicles, coordinating aged units first
- Maintain and develop staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities
- Counsel and discipline employees as necessary
- Plan, monitor and evaluate job performance, and conduct performance appraisals
- Establish and maintain close working relationships and good rapport with major commercial accounts
- Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers
- Provide progress reports to sales staff and other managers as necessary to increase commercial business
- Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement
- Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect
- Enforce all company policies and procedures related to employee and customer conduct
- Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, and Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high quality customer service and support
- Keep all contracts and auction manuals updated and available for employee use
- Manage and direct the efficient movement, pick-up and delivery of commercial and consignment vehicles to and from the auction as requested by clients
- Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays
- Walk/Audit sale line with clients to ensure quality standards are met
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management
- High School Diploma or equivalent required
- Bachelor’s degree in Business Administration or equivalent preferred
- Minimum of 3 - 5 years managerial experience required
- Knowledge of local and State titling laws preferred
- Experience in the automobile or Auction industry required
- Strong communication and interaction skills required
- Effective management, leadership and organizational skills required
- Ability to sit, stand and walk for prolonged periods of time. Vision abilities required.
- Good computer and software knowledge, as well as experience with AS400 essential.
- Occasional exposure to weather conditions, fumes, and noise.
- Reconditioning and/or body shop experience preferred
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
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