PharmAssist Operations Specialist - Elkridge, MD

Position Description:

Energize your career with one of Healthcare's fastest growing companies.  

 

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

As one of the largest pharmacy benefits managers in the United States, UnitedHealth Group provides a professional culture where you're empowered and encouraged to exceed the expectations of our members, with better schedules than retail and more reach than any hospital. Join us and start doing your life's best work.

Primary Responsibilities:

• Conduct a high volume of outbound calls to providers, and possibly members, of United Healthcare and Care Improvement Plus health plans. The purpose of these calls are to schedule pharmacy telephonic appointments, discuss benefit related questions or obtain important follow up information from providers.


• May answer inbound calls from members and assists them with their inquiries. Routes calls to appropriate department.


• Follows system scripting and validates provider, and possibly member, demographic information.


• Documents the provider or member's record with accurate information obtained on the call.


• Ensures that the appointments are scheduled accurately following department procedures.


• Resolves scheduling issues.


• Works on special projects within the department as assigned

• HS Diploma or GED


• 2+ years experience working in a call center or retail customer service environment


• 1+ years experience working with the Medicare Population

Assets:

• Bilingual in Spanish
  

At Optum, you will perform within an innovative culture that's focused on transformational change in the Healthcare system. You will leverage your skills across a diverse and multifaceted business. And you will make contributions that will have an impact that's greater than you've ever imagined.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment