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in Roanoke, VA
OEV Supervisor Customer Service - Roanoke, VA
•30 days ago
Hours | Full-time, Part-time |
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Location | Roanoke, VA Roanoke, Virginia |
About this job
Position Description:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Primary Responsibilities:
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Primary Responsibilities:
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
- Sets priorities for the team to ensure task
completion and performance goals are met, such as Quality, Adherence,
Service Level and AHT - Coordinates work activities with other supervisors, managers, departments, etc.
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Provides coaching and feedback to team members, including formal corrective action
- Conducts annual performance reviews for team members
- Provides expertise and customer service support to members, customers, and/or providers
Requirements
Requirements:
- 1+ years of call center experience (not industry specific)
- 2+ years of experience managing personnel
- Minimal Travel may be required (5%)
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Intermediate proficiency with Windows PC applications, which includes Microsoft Office products (Word, Excel and Outlook)
Assets:
- 6 months of demonstrated leadership/facilitation skills
- 2+ years working with Human Resources policies and procedures
- medical claim processing
- working understanding of managed care
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.