Call Center Supervisor

Join us as we create the world-class customer experience that sets us apart. Enhance lives with powerful technology and be part of the team that helps customers get the most out of our innovative products and services every day.

Responsibilities

The Supervisor position requires strong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities, and tracking and managing team and individual performance. The right candidate will use sound judgment and organizing/prioritizing skills, and act with the highest integrity to achieve goals. The qualified candidate will need to be able to think creatively and progressively to both identify and implement changes to improve business results. The selected candidate will be required to work with and communicate effectively with employees from diverse backgrounds in order to motivate and engage a team to achieve results, as well as work effectively across organizations. The position also requires administering the Verizon processes and policies as they relate to: safety, attendance, performance, work rules, and code of conduct. “  The openings available are for our mid and later shifts. Weekends/holidays are required as part of a rotation

Qualifications

- 2+ years of experience in customer service voice, data, and internet. (Call center operations, installation, maintenance, or telecommunication circuitry) and/or related field operations

- 2+ years supervisory experience in a field, or call center operations environment, union management preferred

- Demonstrated leadership capability in customer-focused solutions, setting long and short-term goals, and assessing and developing people

-Basic understanding of voice, data, and internet services and technology

- Proven planning and organization skills in a dynamic and high pressure work environment

-Demonstrated ability to administer processes and policies as they relate to safety, attendance, performance work rules and code of conduct

- Demonstrated proficiency in MS Word, Excel, Power Point, and Microsoft Outlook

We 're looking for individuals who can engage a team in providing exceptional customer service to our customers. In addition, we're looking for individuals that can help lead a team-oriented environment, results-driven culture focused on the customer experience and having fun in the process.

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.