Dispatch Associate I

UPS Supply Chain Solutions is seeking a Dispatch Associate I, for its RTC to expeditiously dispatch drivers and agents for pickups, deliveries, and other services with as few defects as possible while demonstrating a proactive approach to quality by checking jobs, flights, agents, etc.

The Dispatch Associate responsibilities include, but are not limited to the following:

• Assist in monitoring and dispatching orders when the primary is overwhelmed.

• Ensure all service orders are routed to correct destination.

• Ability to dispatch order with minimal errors.

• Get on boards and POD information from drivers/agents.

• As the on boards are received, any delays place notes into online systems ASAP and call the call center right away.

• Quickly and pleasantly answer inbound calls.

• Enter orders.

• Update Air bill information, Proof of Deliveries, Expenses, and scheduling.

• Meet dispatch productivity and quality standards.

• Make sure service orders are transferred to proper desks

• Provide back-up for order pulling.

• Handle routine customer problems and questions.

• Escalate problems and questions beyond the ability of the dispatcher to handle to a lead, supervisor or manager.

• Trace lost shipments and communicate service problems to customers.

REQUIREMENTS:

• HS Diploma or equivalent is required.

• Minimum of 1-3 years experience in dispatch / transportation field, and high volume environments.

BASIC QUALIFICATIONS:
 
• Minimum 2 years dispatch experience preferred.

• Minimum 2 years customer service experience preferred.

• Strong oral and written communication skills.

• Ability to type minimum 25 wpm.

• Computer literate with working knowledge of Windows 95/98.

• Basic geography knowledge

• Attention to detail with demonstrated ability to work in a fast paced environment.

• Schedule flexibility - able to work any shift, including rotating weekend shifts

• Knowledge of RTM/OMS preferred 

• Goal driven with demonstrated ability to manage tasks in a fast paced environment under minimal supervision.