Customer Service - Full-time / Part-time

JOB SUMMARY: Relying on instructions and pre-established guidelines, schedules appointments, responds to telephone inquiries, takes notes, and relieves supervisor of clerical work and minor administrative and business detail. MAJOR DUTIES AND RESPONSIBILITIES: Reads and routes incoming mail. Locates and attaches appropriate file to correspondence to be answered by supervisor. Composes and types routine correspondence using word processor or computer terminal. Files correspondence and other records. Answers telephone and gives information to callers or routes call to appropriate person and places outgoing calls. Schedules appointments for supervisor. Greets visitors, ascertains nature of business, and conducts visitors to employer or appropriate person. Makes copies of correspondence or other printed matter. May arrange travel schedule and reservations. May compile and type statistical reports. Concentra's Data Protection Commitment * Concentra is committed to protect patient data and to ensure privacy of personal and medical information. * Every Concentra colleague has the responsibility to adhere to data protection principles. * If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information. Required Skills JOB-RELATED SKILLS/COMPETENCIES: Familiar with PC word processing software such as Word. Good written and oral communication skills. Good organization and detail-oriented skills. Ability to coordinate and prioritize multiple tasks in a fast-paced environment. Ability to work under pressure. Good telephone etiquette.