You might also like
in Bordentown, NJ
$37est. per hour Hibu • 4h agoUrgently hiring 6.4 mi Use left and right arrow keys to navigate- $37
est. per hour Hibu • 4h agoUrgently hiring 6.4 mi Use left and right arrow keys to navigate 
Navy Federal Credit Union • 8h agoUrgently hiring 11.7 mi Use left and right arrow keys to navigate- $29
est. per hour Staffmark Group • 8h agoUrgently hiring 11.7 mi Use left and right arrow keys to navigate - $19
est. per hour Canon U.S.A., Inc. • 8h agoUrgently hiring 7.1 mi Use left and right arrow keys to navigate
Customer Claims Representative Arbitrator - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | BORDENTOWN, NJ BORDENTOWN, New Jersey |
About this job
- Review customer complaints and mechanic reports about vehicle condition.
- Inspect vehicle to determine extent of repairs, if any, and authorize second opinion, if necessary.
- Advise customers of Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
- Mediate dispute and negotiate repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution and in an effort to keep vehicles sold.
- Have awareness of and resolve after-sale problems, such as issues with title, mileage, frame damage, etc.
- Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc.
- Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
- Promote the Auction and its services with customers to gain additional business including, but not limited to, post sale inspections.
- Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations.
- Interface with all departments involved in the complaint including the fact finding and investigative phases.
- Screen and input all qualified vehicles for post-sale inspection.
- Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- High School Diploma or equivalent required.
- Minimum of 3-5 years of automotive, mechanical or body shop experience with complaint recording and resolution preferred.
- ASE certification, estimating preferred.
- Valid Driver’s License and safe driving record required.
- Strong verbal and written communication and organization skills required.
- Effective report writing and composition skills preferred.
- Working knowledge of federal and state laws regarding arbitration of vehicles.
- Regularly required to stand, walk, reach, talk and hear.
- Frequently required to stoop, kneel, crouch, squat, and climb.
- Ability to lift 1-20 pounds.
- Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
Benefits:
Our company values the health and financial well-being of its employees and provides a variety of health care programs, which includes medical, dental, vision, employee and dependent life insurance, long-term disability and Flexible Spending Accounts (FSA) for health care and dependent care expenses. The Company believes financial security in retirement is important and offers a 401(k) Savings Plus Plan as well as company-funded Pension Plan.
About Manheim:
Manheim was established in 1945 as a wholesale vehicle auction operation. Today, with 20,000 employees at 106 operating locations in 14 countries, Manheim is the world’s leading provider of vehicle remarketing services. Manheim has set the industry standard for buying and selling used vehicles at live auctions and online. In 2012, Manheim handled nearly 8 million used vehicles, facilitating transactions representing more than $50 billion in value.
A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim brings together qualified sellers and volume buyers of used vehicles that include automotive dealerships, banks, car rental agencies, car manufacturers and government agencies. Manheim offers its customers a reliable and secure market in which to purchase a variety of vehicles and services that no other remarketing provider can match.
Follow us on the following Social Media websites:
LinkedIn:
YouTube:
Facebook:
Twitter:
Your Privacy Choices