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Customer Service Representative
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 7410 South Roosevelt Street Tempe, Arizona |
About this job
About the Company:
Consumer Cellular is the exclusive wireless provider for AARP members and a top-rated carrier that provides no-contract cellphones and service plans to those 50+. Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data network, covering more than 300 million people - or 97 percent of the U.S. population.
Essential Functions include the following. Other duties may be assigned:
Answer, close, and process inbound sales calls.
Review and explain invoices, service and equipment features, and account balance.
Appropriately apply adjustments and credits.
Troubleshoot and solve service and equipment issues.
Provides customer satisfaction through effective interactions.
Strives for one-call resolution.
Demonstrate positive and cooperative behavior with customers and coworkers.
Meets productivity, quality and punctuality standards.
Qualified candidates will:
1+ years exceptional customer service experience.
Must have basic computer skills/typing ability.
Aptitude to quickly learn and navigate new technology systems and applications.
Be able to sit for 8 to 10 hours managing inbound customer calls.
Have stable employment history with a track record of success.
Possess excellent verbal & written communication skills.
Be able to multi-task & explain issues in simple terms.
A basic understanding of cellular phones and cellular industry is preferred but not necessary.
Pre-employment drug screen and background check is required.
Benefit package:
100% Paid Employee Only Medical, Dental & Vision Coverage for Full-Time Employees
401(k) Match and Profit Sharing
Employee Wireless Phone Service Plan
Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Group Life and AD&D Benefits
Long Term Disability
Identity Theft Protection
And more!
Consumer Cellular is the exclusive wireless provider for AARP members and a top-rated carrier that provides no-contract cellphones and service plans to those 50+. Founded in 1995 on the belief that everyone should have affordable access to the safety and convenience of cellular service, Consumer Cellular is privately held with more than 1,000 employees. The Portland, Ore.-based company utilizes the nation's largest voice and data network, covering more than 300 million people - or 97 percent of the U.S. population.
Essential Functions include the following. Other duties may be assigned:
Answer, close, and process inbound sales calls.
Review and explain invoices, service and equipment features, and account balance.
Appropriately apply adjustments and credits.
Troubleshoot and solve service and equipment issues.
Provides customer satisfaction through effective interactions.
Strives for one-call resolution.
Demonstrate positive and cooperative behavior with customers and coworkers.
Meets productivity, quality and punctuality standards.
Qualified candidates will:
1+ years exceptional customer service experience.
Must have basic computer skills/typing ability.
Aptitude to quickly learn and navigate new technology systems and applications.
Be able to sit for 8 to 10 hours managing inbound customer calls.
Have stable employment history with a track record of success.
Possess excellent verbal & written communication skills.
Be able to multi-task & explain issues in simple terms.
A basic understanding of cellular phones and cellular industry is preferred but not necessary.
Pre-employment drug screen and background check is required.
Benefit package:
100% Paid Employee Only Medical, Dental & Vision Coverage for Full-Time Employees
401(k) Match and Profit Sharing
Employee Wireless Phone Service Plan
Paid Time Off (PTO)
Flexible Spending Accounts (FSA)
Group Life and AD&D Benefits
Long Term Disability
Identity Theft Protection
And more!