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Order Entry Representative - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Las Vegas,NV Las Vegas, Nevada |
About this job
PRIMARY PURPOSE: Ensure delivery of excellent customer service through timely and accurate entry and processing of orders.
ESSENTIAL JOB FUNCTIONS:
Ability to enter a high volume of orders paying close attention to detail.
Ability to work in a fast paced environment with a high desire for quality work and accuracy.
Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
Provide confirmation of completed orders back to the submitting party.
Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
Provide consistent feedback to management working towards continuous improvement.
Handle special projects as assigned by Department Supervisor.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or General Education Degree (GED) and 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required.
Additional requirements include: excellent written and communication skills, ability to multi-task, strong analytical and decision making skills: excellent PC proficiency (data entry, Microsoft office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, or standard operating procedures. Ability to respond effectively to sensitive inquiries or complaints from customers.
ESSENTIAL JOB FUNCTIONS:
Ability to enter a high volume of orders paying close attention to detail.
Ability to work in a fast paced environment with a high desire for quality work and accuracy.
Support the Sales team, Internal Departments and customers providing a variety of tasks; including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
Set up new accounts, contracts and purchase orders, maintain customer database, prepare reports and perform account reconciliations as necessary.
Professional communication with interdepartmental personnel in ensuring work flow is generated timely and accurately.
Provide confirmation of completed orders back to the submitting party.
Log into order entry call queue to assist sales personnel with emergency orders while out in the field.
Provide consistent feedback to management working towards continuous improvement.
Handle special projects as assigned by Department Supervisor.
SUPERVISORY RESPONSIBILITIES:
This position has no supervisory responsibilities
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
High school diploma or General Education Degree (GED) and 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required.
Additional requirements include: excellent written and communication skills, ability to multi-task, strong analytical and decision making skills: excellent PC proficiency (data entry, Microsoft office suite). Microsoft Navision and understanding of the company's equipment, and services would be helpful.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, or standard operating procedures. Ability to respond effectively to sensitive inquiries or complaints from customers.
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