Customer Service Representative

Job Responsibilities:

Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
Complies with all applicable company policies and procedures to meet JCAHO and company standards
Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
Completes SOPs/CMNs and documents on tracking log
Verifies Medicare, Medicaid, and private insurance coverage information
Clears previous day's route and checks all paperwork for accuracy and completeness
Prepares deposit for location on a weekly basis
Maintains referral log
Provides service for all retail/walk-in equipment requests


Job Requirements:
High school diploma or GED equivalent
Employment is contingent upon a drug screening test and background investigation
Experience in medical field and administrative record management
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision
Competencies:
Knowledge of Medical terminology
Knowledge of medical billing practices
Knowledge of billing reimbursement
Knowledge of insurance policies and requirements
Strong customer service experience
Benefits:
-Competitive Compensation
Career Path and Management opportunities
Health and wellness benefits to include medical, dental, prescription and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
Employee Assistance program
PTO and paid holidays
401K
Bonus'
Employee Discounts
Employee Referral program
Employee Recognition program