Senior IT Systems Analyst - San Diego, CA - Full-time / Part-time

Your passion for innovation can impact millions.

At Optum, we believe the technology we create helps to change lives. When you join us as a Senior IT Systems Analyst, you will have the opportunity to be a part of that change. You will work alongside our brilliant teams who are focused on solutions to meet a wide range of health consumer needs. We need world-class Systems Analysts, like you, to help us build our next generation customer experience. In this role, you will be a part of the system development cycle and consult with end users to evaluate business requirements into design specifications. You'll excel as you work with all levels of the business, ensuring information technology deliverables align with the business requirements, with measurable results. Here, your passion for performance and innovation can fuel your life's best work.(SM)

Use analytical skills to help Optum 360 CAC Support compile and report key information from CAC Application and CRM.  Drive processes and technology improvement initiatives for the products, using standard project methodology (requirements, design, test, etc.). Use data to identify trends, patterns and opportunities for the business and clients. Engage users in analysis and evaluation of critical CAC Application data.  Identify dependencies and priorities.   Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products. Write documentation to assist in the development and growth of the business. The documentation can range from Process, Standard Operating Procedures (SOP), Knowledge Base Articles, Forms and TeEducation: Health care isn't just changing. It's growing more complex every day. ICD10 replaces ICD9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and health care organizations continue to adapt, and we are a vital part of their evolution. And that's what fueled these exciting new opportunities.

Job Specifications

• Directly interface with Support Services Tier1 Managers to help drive process improvements, be there right hand.


• Identifies opportunities for improving business processes by directly working with Tier1 Analyst to understand priorities and tracking progress for incident ticket resolution.


• Defines and documents business functions and processes. Plans, organizes and conducts business process reengineering/improvement projects


• Performing analysis on ticket data looking for trends, driving down backlogs, and aged tickets


• Simultaneously lead projects with varied, multiple deliverables, team members and audiences requiring ongoing prioritization and relationship management


• Assist in developing Quality Assurance program model to enhance the delivery of services to client base and execute against the plan.


• Ability to produce results in a highly dynamic and formative environment

Requirements

• Bachelors degree or higher in Business, Health Admin or related field


• Minimum 2 years related experience in customer service role or as business analyst


• Experience creating training materials


• Experience working for a software company


• Comfortable working in a 24/7 environment


• Experience in business/finance with analysis experience, programming, and reporting with a solid understanding of data storage structures.


• Demonstrated process improvement, workflow, benchmarking and / or evaluation of business processes 


• Experience with project methodology (requirements, design, development, test and implementation.


• Knowledge of relational databases and database structures 

Assets

• SQL experience


• Health Information Management experience


• PERL programming experience

Optum360 is a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage all our resources to bring financial clarity and a full suite of revenue management services to health care providers nationwide.

If you're looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.