Inside Sales

Position Title: Inside Sales/Customer Service

Shift: Day

Reports to: Sales Supervisor

Summary

The InsideSales Representative is responsible for selling corporate products. The InsideSales Representative will reach business targets through excellent telephonesales and communications skills. This individual will also develop his or herphone-based revenue generation through the creation of sales leads, initiationof prospect calls, and establishment of ongoing rapport with existing andpotential customers. Integrity, vision, and passion are essential for thisrole.

JobDuties
Cold-call prospects that are generated by external sources of lead.
Identify decision makers within targeted leads to begin sales process.
Penetrate all targeted accounts and radiate sales from within client base.
Collaborate with Sales Supervisor and Account Managers to determine necessarystrategic sales approaches.
Create and deliver qualified opportunities to Account Managers whereappropriate.
Maintain and expand the company’s database of prospects.
Ensure follow-up by passing leads to Account Managers with calls-to-action,dates, complete profile information, sources, and so on.
Where necessary, support marketing efforts such as trade shows, exhibits, andother events.
Make outbound follow-up calls to existing customers via telephone and e-mailcross-sell and up-sell.
Handle inbound, unsolicited prospect calls and convert them into sales.
Overcome objections of prospective customers.
Emphasize product/service features and benefits, quote prices, discuss creditterms, and prepare sales order forms and/or reports.
Coordinate customer training as necessary.
Enter new customer data and update changes to existing accounts in thecorporate database.
Investigate and troubleshoot customer service issues.
Attend periodic sales training where applicable.

Job Requirements

Requirements
2 to 3 years of direct work experience in a sales or telesales capacity.
Demonstrated ability to convert prospects and close deals while maintaining established sales quotas.
Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
Success in qualifying opportunities involving multiple key decision makers.
Strong problem identification and objection resolution skills.
Able to build and maintain lasting relationships with customers.
Exceptional verbal communication and presentation skills.
Excellent listening skills.
Strong written communication skills.
Self motivated, with high energy and an engaging level of enthusiasm.
Able to perform basic calculations and mathematical figures.
Ability to occasionally travel and attend sales events or exhibits.
Ability to work individually and as part of a team.
High level of integrity and work ethic.
Experience with customer relationship management software.

Working Conditions
Ability to attend and conduct presentations.
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.

As a CoWorxemployee you are eligible for Health Benefits, Dental and Vision Benefits,Patient Care Program, Bonus for every 1650 hours worked, 401(k), Credit Union,2 Payroll Options: Direct Deposit, Payroll Debit Card and an EmployeeReferral Bonus...Earn up to $125 referring your friends.


To apply either choose Apply Now or walk in to our
West Springfield office Monday - Friday 9 am - 12 pm.
1275 Elm Street, Suite A
West Springfield, MA 01089
(413) 781-1126

www.coworx.net
Equal Opportunity Employer