Office Administrator

Summary: Supervises the day-to-day operations of general office Administrative Team and the Service Administrative Team to ensure the office is effectively and efficiently responding to customer service needs and problem solving. Education/Experience: Bachelor's degree (B. A.) from four-year college or university and five years related experience in Accounting or Business Administration or combination of education and experience. Must be proficient with Microsoft Office. Superior supervisory skills required. Skills and Competencies: LANGUAGE SKILLS - Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public (i.e. excellent verbal and written communication skills). REASONING ABILITY - Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Major Job Duties and Responsibilities: Monitors, measures, and modifies process and measurements of general office administrative staff to effectively and efficiently meet customer needs and business objectives. Manages the G&A budget for office furniture, supplies, repairs and renovations. Handles office equipment purchases or leasing. Conduct customer surveys. Writes and conducts associate performance reviews for the Administrative Team. Directly supervises the Service Administrative Team insuring that service company MBO goals are met. Serves as the company Safety Leader and chairman of the Safety Committee. Conduct departmental meetings. Establishes the central filing system for the Systems Company. Serves on the Executive Committee. Interact with coaches to insure customer satisfaction is being meet by the administrative team. Monitors daily activities of the Administrative Team and oversees incoming phone calls to ensure outstanding customer service. Handles customer complaints and problem calls to avoid downstream issues. Oversees/monitors all office supply orders. Organizes meetings by making arrangements and distributing related materials. Oversees/monitors travel arrangements to insure proper billing is executed. Ensures quality standards of all administrative process and procedures. Oversees the ordering of company forms. Manage PTO schedules for payroll. Performs other duties as necessary. Flexibility to work outside normal working hours and weekends, as required.