Front of House 2

The Front of House 2 position includes line servers and rollers. Line Crew are responsible for providing exceptional engaging services and a memorable guest experience by effectively communicating with guests to build their perfect meal.

Main Accountabilities

• Responsible for all line stations that include Engager, Rice/Cheese/Beans, Meats, and Roller.
• Gauge the timing of line station hand-off is seamless and efficient.
• Greet guests and stage orders.
• Guide the guests through the experience asking appropriate questions.
• Maintaining appropriate portion control and consistently monitoring food levels on the line.
• Communicate with food runner/kitchen to ensure product levels are maintained.
• Cleaning equipment, as assigned, thoroughly and in a timely fashion according to Freebirds standards.
• Expert on all menu items and can make thoughtful suggestions to guests.
• Practices FIFO (First In, First Out), when restocking items on the line.
• Keeps stations clean and organized throughout shift.
• Demonstrates the ability to recognize when food does not meet standards and corrects the issue.

Knowledge & Skills

• Have the ability to develop positive working relationships with all employees and work as part of a team by helping others.
• Have the ability to speak clearly and listen attentively to guests and other employees.
• Be able to exhibit a cheerful and helpful attitude, and provide exceptional customer service.
• Be able to adapt to changing customer volume levels with a sense of urgency.
• Remain calm under pressure.
• Multi-tasking abilities.
• Ability to read, write, and speak English.
• Able to stand for extended periods of time with frequent walking, kneeling, bending, and reaching.
• Must be able to lift, move and carry up to 20 pounds frequently and 50 pounds occasionally.

Work Experience 0-2 years of industry related experience.