IBS Site Manager Job

Job Id: 187403
Company: NAPA
Full/Part Time: Full-Time
Nearest Major Market: Huntington, WV, US

Job Description

Manages a company owned Integrated Business Solutions (IBS) location or locations.  Meet customer expectations of providing timely service and value.  Hires and develops quality personnel, sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized. Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs.  Fosters a positive relationship between the customer and staff through meetings and open discussions.   
Position Performance Measures:

Customer SatisfactionInventory Management/ROIUtilization of available tools for tracking value added items for the customerMaintain and develop local non-NAPA vendor relationships

Responsibilities

Customer Satisfaction
Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs,  problems/concerns and to address them both quickly and effectivelyDevelop good customer relations and maintain a high level of service to the customerRespond timely to customer sales and service questionsUnderstand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectationsWork closely and communicate with NAPA and the Customer management team to develop strategies to ensure the overall value of the IBS program

People Development and Employee Engagement
Supervise and coach store employeesMonitor and address both good and unacceptable performance of employeesEnsure compliance with Company policies and proceduresEncourage NAPA and ASE trainingEnsure cross-training of employeesConduct performance review meetings with employees on a regular basis, with a minimum of an annual reviewClearly define job responsibilities and expectations specific to the IBS customer

Operational Excellence
Ensure proper processes and procedures are utilized to minimize inventory shrinkageEnsure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate mannerCreate a safe work environment, ensuring required hazmat training is completed timelyUnderstand and comply with NAPA and customer company policiesResponsible for inventory to be bar coded and placed in appropriate bin locationsResponsible for returning non-NAPA excess inventoryWork closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforcedBuild relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privileges

Qualifications
HS Diploma or equivalent requiredTechnical school, and/or college degree a plusASE certified within twelve monthsAbility to manage two or more people; prioritize and delegate to team membersStrong communication skillsDetail orientedRequires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.Possess working knowledge of the organization’s store servicesMust possess high character and integrityCapable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedbackPossess personal drive, self-motivation and initiative to accomplish Company goals and objectivesMust enjoy working in a fast-paced setting and possess an ability to remain calm under pressureInsure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the companyHave a willingness and ability to learnPossess analytical problem solving skillsCapable of operating a point-of-sale system and cataloging.Proficient in Microsoft Office and using internet for parts research and sourcingAbility to learn and use customer fleet management software
 
Work Environment:
 
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.The employee is often required to sit and stoop, kneel, crouch, climb and crawl.The employee is frequently required to lift and move product of up to 60 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.While performing the duties of this position, the employee may be exposed to fumes or airborne particles. The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.