Senior Customer Service Representative - Las Vegas, NV

Position Description:

When you are in the business of
health care, you're in the business of people. At UnitedHealth Group we want
every customer experience to be distinctly personal. The challenge is complex.
When people call us for help, their focus is on getting the best care possible.
We help them understand their benefits and their options. This part of their
lives matters a lot to them and it matters just as much to us. Our customer
service teams have a serious responsibility to make every contact informative,
productive, positive, and memorable for what it says about how much we care.

Positions in this function are
responsible for providing expertise and customer service support to members,
customers, and/ or providers. Direct phone-based customer interaction to answer
and resolve a wide variety of inquiries.

Primary Responsibilities:

• Answering incoming calls regarding
  benefits, claims, eligibility, and other inquiries as it relates to health
  insurance and acts as Member Advocate. Meet individual and quality standards to
  achieve departmental performance goals.
  
  
• Extensive work experience within own function.
• Work is frequently completed without established
  procedures.
• Works independently.
• May act as a resource for others.
• May coordinate others activities.

• High School diploma or GED
• Knowledge or the ability to learn and apply to job
  functions, those state and federal laws and regulations applicable to the
  operating unit
• Knowledge of HMO/ PPO/ Medicare plans/benefits and
  medical terminology.
• Ability to type a minimum of 30 wpm. 
• 1+ years experience Customer Service or ACD Call Center
  in a health insurance or medical field.
  

 Soft Skills:

• Excellent interpersonal skills.  Excellent oral
  and written communication skills.  Good composition skills. 
  Ability to listen, document, and track problems within the system, while
  on calls.  Follow through thoroughly with daily issues.  Ability
  to respond in difficult situations both on the telephone and
  in-person.  Maintain a “can-do” attitude supporting department goals
  and objectives.  Strong organizational skills.  Flexible and
  able to commit to department goals, including but not limited to, overtime
  as needed and/ or shift changes. 

Careers at UnitedHealthcare Employer
& Individual. We all want to make a difference
with the work we do. Sometimes we're presented with an opportunity to make a
difference on a scale we couldn't imagine. Here, you get that opportunity every
day. As a member of one of our elite teams, you'll provide the ideas and
solutions that help nearly 25 million customers live healthier lives. You'll
help write the next chapter in the history of healthcare. And you'll find a
wealth of open doors and career paths that will take you as far as you want to
go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: All
qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or expression, marital
status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace.
Candidates are required to pass a drug test before beginning employment.