Coordinator Benefits ESC - Full-time / Part-time

Job Description:
The HR/Benefits Coordinator works in the Manheim/Auto Trader Group Employee Service Center as part of a dedicated team of HR professionals, serving approximately 22,000 Manheim/Auto Trader Group employees in the United States. Responsibilities include the oversight, coordination and entry of Benefits and HR information in the PeopleSoft system for employees in multiple operating locations. This also includes the processing of employee data changes, benefits family status changes and retirement information in accordance with Manheim/Auto Trader Group guidelines and procedures. The HR/Benefits Coordinator must understand all benefits programs to answer questions and resolve concerns while demonstrating a high-level of support and top quality customer service.

Job Responsibilities:
• Assist employees in the initial benefits enrollment process and our annual Open Enrollment event by conducting both group and individual information sessions.
• Act as liaison with the Corporate Benefits team and company benefits providers
• Coordinate new employee, rehire and termination documentation, data entry and all associated processes.
• Routinely perform data entry duties related to all types of employee data changes (i.e. hires, terminations, status changes, LOA, etc.)
• Maintain PeopleSoft data for Leave Accrual programs as well as the overall PeopleSoft data integrity.
• Run benefits and Human Resources and/or payroll-related queries.
• Coordinate with operating location Human Resources to provide education and materials to promote benefits programs and conduct on-site meetings when needed.
• Administer the part time insurance program (where offered) by preparing enrollment kits/letters, maintaining records of enrollment, coordinating with the HMO, monitoring participant hours for eligibility, etc.
• Receives, responds and provides support to resolve customer inquiries via inbound/outbound calls, e-mails, and faxes directed to ESC from employees, management, HR Business partners and retirees.
• Responds to general questions from employees regarding company sponsored benefit programs, ensuring that employees receive the information and support needed in a timely manner so that they can fully understand and utilize the company’s benefit programs.
• Processes life insurance claims, overage dependents and coordinates with Leave Management Specialist on STD/LTD Claims and insurance premiums due.
• Provides and delivers education/training to customers via a remote platform utilizing a web based product with regard to all lines of coverage and support portals.
• Track and log all transactions related to customer inquiries and data entry utilizing Axiom.
• Follow up on outstanding issues to ensure resolution, keep customers informed on the status of research and closes Axiom ticket when complete.
• Responsible for securing, safeguarding and keeping confidential employee information as required by our, “Personally Identifiable Information Security Policy” and all other Manheim/Auto Trader Group data privacy requirements.
• Position supports 4 time zones. Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.
• Perform other duties as assigned by management.