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in Greensboro, NC
Inbound Call Center Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Part-time, Full-time |
---|---|
Location | GREENSBORO NC Greensboro, North Carolina |
About this job
We are currently looking to hire Inbound Call Center Customer Service Representatives for one of our best Clients. You will have typical Inbound Call Center Customer Service job duties to include:
Receive Inbound Calls from customers in regards to builder service support and account management for the builder center.
Schedule installations, service, and warranty work.
Provide detailed communication related to product, delivery, and scheduling to all customers and clients
Dispatch building reps to help with all warranty issues.
Effectively perform data entry and verification of customer orders using current Database
Develop and maintain a proficient working knowledge of Maestro, Order Billing System, Quality Management Systems, and AWC proprietary systems
Requirements:
You must have at least 1+ years of very recent Inbound Call Center Customer Service Experience
You must be proficient with Microsoft Word, Excel, and Outlook
You must be able to type at least 50 WPM
You must be good with Alphanumeric Data Entry and be above 10k key strokes
You must have outstanding oral and written communication skills
You must have a wonderful, outgoing personality and love to help people
You must take direction very well and you must get along well with others
You must have outstanding punctuality and attendance
You must be able to work Monday - Friday 8am - 5pm plus overtime as needed