Transportation Coordinator - San Antonio, TX - Full-time / Part-time

The Transportation Coordinator is responsible for coordinating transport activity within an assigned metro area. This position is also responsible for ensuring high member and clinic satisfaction through efficient coordination of pick-up and return schedules. Position responsibilities include monitoring driver locations, mileage, city conditions, vehicle status, patient locations, clinic locations and time frames. Serves as a back-up to the Customer Service Representatives if necessary.

Primary Responsibilities:

• Communicates with drivers, inbound teams, members, providers, clinic staff and co-workers


• Coordinates transport activity including pick ups, returns, will-calls, discharges and transfers


• Ensures performance that exceeds established goals for each assigned metro area


• Maintains knowledge of the status of vehicles and locations


• Assists Transportation Specialists with disaster processes when necessary


• Works with management team to identify and forward potential Quality of Care complaints


• Maintains member and company confidentiality


• Adjusts the transport schedule as required


• Plans transport routes at least one day in advance


• Provides route sheet for each assigned metro area


• Collects mileage and other vehicle information at prescribed points throughout each transport


• Keeps dispatch data up to date


• Informs management of all out-of county transfers


• Develops transport schedules based on time to distance relationships


• Performs other related duties as assigned

Required Qualifications:

• High school diploma or GED equivalent


• 2+ years of dispatch experience


• Ability to read maps and understand the relation of time to distance

Preferred Qualifications:

• Dispatch experience for transportation


• Bilingual (English/Spanish) fluency

WellMed is a healthcare delivery system serving more than 90,000 patients, primarily Medicare eligible seniors, in Texas and Florida through primary care clinics, multi-specialty clinics, and contracted medical management services. Headquartered in San Antonio, Texas, WellMed is an industry leader in medical risk management, highly effective disease management and chronic care programs, healthcare delivery services and more.

Our focus and mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. We are innovators in preventative healthcare, striving to change the face of healthcare delivery for seniors. Our providers and support staff are selected for their dedication to the senior population and focus on preventative, proactive patient care.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Transportation Coordinator, dispatch, San Antonio, TX