Room Attendant

This position is responsible for cleaning guest rooms and bath in accordance with company standards for quantity, cleanliness, guest satisfaction, and safety and security.

Work Objectives

Stock Supply cart and use the amount of supplies that are in accordance with standards.

Clean guest rooms, which include but are not limited to striping and making the bed, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming.

Clean guest baths, which includes but is not limited to cleaning bath fixtures, commodes, floors, wall and mirrors.

Replenish guest rooms and baths with amenities, supplies, and linen and terry in accordance to standards.

Inspect room for repairs or fixtures that are not working properly and make small repairs such as replacing batteries for remote control or replacing light bulbs. Report request for repairs to supervisor or maintenance department in accordance with hotel procedures.

Inspect rooms and baths to assure quality standards have been achieved.

After cleaning each room and bath, report room status to front desk in accordance with hotel procedures.

Achieve productivity and quality standards for cleaning rooms and baths.

After cleaning rooms and baths, store cart and supplies, and empty trash in accordance with hotel procedures.

Guest Satisfaction

Announce presence and enter guest rooms in accordance with standards and procedures.
Smile, acknowledge and greet guest in rooms and/or in passing in hallways and other public areas.
Respond to guest's request for additional supplies such as extra towels, iron board, etc.

Team work

Be available to work a flexible schedule.

Safety and Security

Perform duties in accordance with Safety and Security Policies and Procedures.
Perform duties in accordance with OSHA, HAXCOM, and Blood Borne Pathogens regulations and other applicable state and local regulations.
Report lost and found items in accordance with hotel procedures.

Minimum Education
N/A
Minimum Experience
Previous housekeeping experience in hotels preferred.
General knowledge of cleaning chemicals and their safety preferred.
Minimum Skill Requirements
Ability to understand and comprehend English preferred.
Organizational skills.
Attention to detail.
Ability to follow written directions.
Obtain any locally required certifications.

Physical, Mental and Environmental Demands
Prolonged periods of standing, carrying and walking.
Firm and simple grasping are required for all aspects of this position.
Climbs stairs 20% of the time.
Bending and/or stooping up to 60% of the time while performing essential tasks.
Being on knees up to 40% of the day cleaning floors, under sink and commode and under beds.
Standing and walking within the confines of the laundry room most of the time.
Pushing and pulling for approximately 75% of the time.
Lift 25lbs - 50lbs.
Twisting torso for approximately 75% of the time.
Reaching above shoulder level, less than 5% of the time.
Squatting is required 5% of the time.
Capable of working in a fast paced environment.
Must be flexible in hours/days.
Must respond to multiple task interruptions in order to provide service to internal and external customers.