CI Sr. Technician Job

Posting Job Title:CI Sr. Technician
Requisition #: 161249BR
Posting Location: Van Nuys, CA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

Position Summary

The Critical Infrastructure Senior Technician is responsible for the reliable operation of the Time Warner Cable Critical Facilities (Market Data Centers, Headends and Hub sites) within their Management Area/Division. The CI Sr. Tech is responsible for vendor management, facilities planning, budgeting/ forecasts, hardware intake, emergency repair, critical maintenance scheduling, ensuring standard operating procedures, interpreting monitoring systems, MOP creation and project management of ongoing CI projects. The CI Sr. Tech works closely with and acts as a SME (subject matter expert) resource to the various stakeholders who operate within the TWC critical facilities. The CI Sr. Tech is responsible to ensure assigned critical facilities maintain always on availability.

Essential Job Functions:


- Primary point of interface for vendors in the areas of: HVAC, Fire Suppression/Water Detection, Uninterruptible Power, Power Distribution, Backup generators, DC Power Plants, Cabling/Wiring, General Maintenance, Cleaning, and Asset Management.

- Develop and manage capital projects to expand, upgrade, or build new critical facilities using the components above and knowledge of general construction practices.

- Works directly with vendors on all maintenance or fix/repair needs. Perform review and recommendations of maintenance contracts with vendor(s) and manage adherence of maintenance contracts/preventive maintenance schedules across all managed facilities.

- Establish Standard Operating Procedures (SOP) with vendors; review and validate procedures before any vendor work is scheduled. Coordinate all planned work with the local management using the appropriate TWC change management policies and procedures. Create and implement MOP (Method of Procedures).

- Develop and maintain capacity analysis and forecasts for critical facilities. This includes space and floor layout, heat projections and HVAC requirements, and power consumption.

- Manage and implement hardware intake process taking into consideration power, space, and cooling capacities.

- Coordinate creation and maintenance of " as-built " diagrams and electrical 1 line diagrams for all managed facilities.

- Work in planned and unplanned (emergency) situations during non-business hour situations as needed.

- Monitors local and remote systems to include troubleshooting, tuning and maintenance, using Eaton Foreseer and other software solutions.

- Provide regular performance and management reports for each site on key metrics including unplanned events, recent changes, and capacity forecast.

- Establish and maintain written, verbal, and online communications channels with regional management to insure they are always up to date for their respective facility.

- Provide 24x7 on call support and response as deemed necessary by local management.
Job Requirements:


- Candidate must have a strong understanding of electrical and mechanical systems in use in a mission-critical environment including feeders, transformers, generators, switchgear, UPS systems, -48v DC plant system, ATS units, PDU/PDM units, chillers, split system DX units, air handling units, CRAC units, humidifiers, security systems, fire detection and water and gaseous fire suppression

- Position requires a self-motivated problem-solver with the able to work with minimal supervision in a team-oriented environment. Also requires a great attitude working with internal customers and external parties, and the ability to provide leadership and oversight to facilities operations.

- Experience as a facilities engineer or datacenter technician at a medium or large datacenter facilities and/or experience working in similar environments as a service technician.

- Working knowledge of computer aided drafting tools such as AutoCAD, Visio, Bentley

- Knowledge of specific data center requirements as set forth in the National Electrical Code, National Fire Protection Association, OSHA and local safety regulations

- Ability to communicate intelligently and effectively with contractors performing maintenance or upgrade work on systems installed in a technology operations environment

- Ability to read mechanical drawings, electrical schematics, and one-line diagrams

- General knowledge of building materials

- Experience with tools such as voltmeter, ammeter, IR camera and anemometer

- General knowledge of regulatory laws, requirements, codes, and rules

- General knowledge of Microsoft Office applications (Word, Excel, and PowerPoint) and Internet skills

- Previous project management experience is preferred

- Knowledge of physical network connectivity and TCP/IP protocols a plus

Preferred Qualifications:

Bachelor ' s degree in Electrical or Mechanical Engineering or related field or minimum of five years related experience; or equivalent combination of education, certification and work experience.

Travel Requirements:

50% within local management area

FCC Unit_TWC: 6329
Controlling Establishment ID: 00380 - Van Nuys Covello St

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status