Call Center Sales Representative - Full-time / Part-time

Summary

Serves as a principal link between the company and its high value residential customers.
Receive numerous contacts each day and ensure customer satisfaction and revenue
growth through the sales of advanced products and services. Customer transactions focus on new service orders, moves and changes, but also include disconnects, billing
adjustments, inquiries, arrangements, and solving customer problems.

Responsibilities

Customer Contact Sales Associate for our Sales Center of Excellence will work in a fast-paced call center environment ensuring customer satisfaction and revenue growth.

Retain customers by ensuring they have the right product or service offerings. Identify cause of customer concerns and recommend solutions. Customer contact is generally by telephone while conversing with the customer.

Qualifications

One year of Sales and Customer Service experience within the last five years. Ability to navigate through multiple online systems while speaking to customers.

College degree in one of the following area is preferred:

Business Management, Business Administration, Communications, Corporate Communications, Humanities, Marketing, Psychology, Sociology or equivalent experience.

Must be willing to work regularly scheduled shifts including day, evening, night, weekend, and holiday shift assignments to facilitate coverage in the center. The center is open during the hours listed below.

8am-9pm (Mon-Fri); 9am-6pm (Sat)

Pay is hourly rate plus commission (70% Base 30% Commission). Wage credit may be granted for related experience and/or college degree. Pre-employment testing required.

Salary Information

Hourly Rate: $11.18 - $22.39

Test(s) Required

Verizon Job Fit Test AVZ Test for Customer ServiceSales and Service SI

Test Preview

Equal Employment Opportunity

• Verizon is a Federal Contractor
• Verizon requests veteran priority referrals
• Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.