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in Eden Prairie, MN
Customer Service Representative - Eden Prairie, MN - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Eden Prairie, MN Eden Prairie, Minnesota |
About this job
Position Description:
Energize your career with one of
Healthcare's fastest growing companies.
You dream of a great career with a
great company – where you can make an impact and help people. We dream of
giving you the opportunity to do just this. And with the incredible
growth of our business, it's a dream that definitely can come true. Already one
of the world's leading Healthcare companies, UnitedHealth Group is restlessly
pursuing new ways to operate our service centers, improve our service levels
and help people lead healthier lives. We live for the opportunity to make
a difference and right now, we are living it up.
This opportunity is with one of our
most exciting business areas: Optum –a growing part of our family of companies
that make UnitedHealth Group a Fortune 17 leader.
Optum helps nearly 60 million
Americans live their lives to the fullest by educating them about their
symptoms, conditions and treatments; helping them to navigate the system,
finance their healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we do it all
with every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance.
When you are in the business of health care, you're in the business of people.
At UnitedHealth Group we want every customer experience to be distinctly
personal. The challenge is complex. When people call us for help, their focus
is on getting the best care possible. We help them understand their benefits
and their options. This part of their lives matters a lot to them and it
matters just as much to us. Our customer service teams have a serious
responsibility to make every contact informative, productive, positive, and
memorable for what it says about how much we care.
- Benefit and Eligibility information
- Billing and Payment issues
- Constantly meet established productivity, schedule
adherence, and quality standards - Customer material requests
Primary Responsibilities:
- Positions in this function are responsible for
providing expertise and customer service support to members, customers,
and/or providers - Direct phone-based customer interaction to answer and
resolve a wide variety of inquiries - Provide excellent customer service
- Resolve customer service inquiries which could include
Respond to complex customer call
This position is located in Eden
Prairie, MN
Requirements
Requirements:
- High School diploma or GED required
- Working Hours M-F 8:00a-5:00p
- 1+ years of healthcare call center experience
- Basic Proficiency with Microsoft Word and Excel
required
Assets:
- Bachelor's Degree
- Claim processing or medical coding experience
- Call center environment experience
- Experience with medical terminology
- Behavioral Health experience is preferred
- Basic proficiency with Microsoft PowerPoint and Visio
are preferred
Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting,
use of hands or fingers across keyboard or mouse, handling other objects,
long periods working at a computer - Service center environment with moderate noise level
due to Representatives talking, computers, printers, and floor
activity
Take the next step, online at:
www.yourlifesbestwork.com
At Optum, you will perform
within an innovative culture that's focused on transformational change in the
Healthcare system. You will leverage your skills across a diverse and
multifaceted business. And you will make contributions that will have an impact
that's greater than you've ever imagined.
Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.
UnitedHealth Group is a
drug-free workplace. Candidates are required to pass a drug test before
beginning employment.