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in Cedar City, UT

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Hours Part-time, Full-time
Location 2460 W Hwy 56
Cedar City, Utah

About this job

**New Hours of Operation, Monday-Saturday 7AM-9PM CLOSED SUNDAY** 



Work with the best and represent the best - Convergys was recognized as The Cedar City Chamber of Commerce 2013 Employer of the Year Apply now to learn more about what we offer - career growth opportunities, excellent benefits, attendance merit increases, and much more! Employees earn $10/hour during training, and top performers can earn up to $13/hour after training! JOB DESCRIPTION Inbound Sales and Service Representatives take inbound calls only, no telemarketing; interface with customers via inbound calls with responsibilities of resolving customer issues and promoting/selling client products. PRIMARY DUTIES AND RESPONSIBILITIES Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects. Confirm customer understanding of the solution and provide additional customer education as needed. Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training. Update customer records. Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call. Communicate effectively with individuals/teams in the program. Participate in activities designed to improve customer satisfaction and business performance. EDUCATION AND EXPERIENCE High school diploma or GED. Six months of customer service sales experience preferred. CANDIDATE PROFILE Basic sales closure techniques, confidence in products and advocate skills. Courteous with strong customer service orientation. Communication, multi-tasking, negotiation skills required. Ability to remain calm under pressure and work in a concise, clear and focused manner. Must be flexible with the ability to adapt to changes quickly. Tolerance for repetitive work in a fast paced environment. Willingness to rotate shifts, as needed. CALL CENTER ENVIRONMENT, PHYSICAL OTHER REQUIREMENTS Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary. May stretch or stand at workstation for short periods at employee's option, as long as such activity does not detract from the employee's work, or interfere with other employees. EEO/Vet/Disability Employer