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Operations Support Coordinator- Atlanta - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
POSITION PURPOSE
The Operations Support Coordinator is responsible for utilizing The Home Depot At Home Services systems and processes coordinating all of the functions related to the processing, ordering, and installation of jobs. Responsible for ensuring the customer experience and resolving any escalated issues throughout the entire installation process. Will coordinate all administrative functions related to the job process while identifying problems and solutions, building and maintaining relationships with field personnel, and follow up with field personnel and customers to avoid potential issues or delays.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
MINIMUM QUALIFICATIONS
Minimum Age: 18 Must pass Background Check.
EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 01
PHYSICAL JOB REQUIREMENTS
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS
• Ability to adapt and learn new technologies and system enhancements are they become available • Able to multi-task, strong organizational skills, initiative to complete tasks with little or no direction, self motivated • Familiarity with standard call center technologies and systems such as Siebel, SAP, CCA, or other CRM, ticketing systems and telephony tools utilized in call centers • Excellent written and oral communication skills (especially phone skills) • Must be customer service oriented • Bilingual preferred, but not required
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
• Ability to communicate clearly and concisely (both written and verbal) • Proven ability to manage multiple projects simultaneously; keep accurate records and follow up as necessary to complete customer's job accurately and on time • Strong sense of urgency and problem solving skills • Ability to work as part of team • Highly organized approach and ability to work in a fast paced environment to meet daily, weekly, and monthly goals
The Operations Support Coordinator is responsible for utilizing The Home Depot At Home Services systems and processes coordinating all of the functions related to the processing, ordering, and installation of jobs. Responsible for ensuring the customer experience and resolving any escalated issues throughout the entire installation process. Will coordinate all administrative functions related to the job process while identifying problems and solutions, building and maintaining relationships with field personnel, and follow up with field personnel and customers to avoid potential issues or delays.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
- Responsible for the coordination and all administrative functions related to the entire installation process
- Acts as primary contact for Customers, Installers, Field Personnel, Vendors, Branch Support, and all other parties as required.
- Maintain customer service levels as defined by the business and use of multiple systems as required. Log and track all installations, services, and any customer inquiries related to installations
- Communicate any deficiencies and resolving any issues identified with Sales and Installation Management as required and ensure customer satisfaction
- Processing Reorders and Contract Amendments as required and manage collections and missing settlements
NATURE AND SCOPE
Position Reports to: Operations Support Supervisor
Number of Direct Reports: 0
ENVIRONMENTAL JOB REQUIREMENTS
Environmental: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. TRAVEL
Typically requires overnight travel less than 10% of the time
MINIMUM QUALIFICATIONS
Minimum Age: 18 Must pass Background Check.
EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 01
PHYSICAL JOB REQUIREMENTS
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
PREFERRED QUALIFICATIONS
• Ability to adapt and learn new technologies and system enhancements are they become available • Able to multi-task, strong organizational skills, initiative to complete tasks with little or no direction, self motivated • Familiarity with standard call center technologies and systems such as Siebel, SAP, CCA, or other CRM, ticketing systems and telephony tools utilized in call centers • Excellent written and oral communication skills (especially phone skills) • Must be customer service oriented • Bilingual preferred, but not required
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
• Ability to communicate clearly and concisely (both written and verbal) • Proven ability to manage multiple projects simultaneously; keep accurate records and follow up as necessary to complete customer's job accurately and on time • Strong sense of urgency and problem solving skills • Ability to work as part of team • Highly organized approach and ability to work in a fast paced environment to meet daily, weekly, and monthly goals
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