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in Plano, TX

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Hours Full-time
Location Plano, TX
Plano, Texas

About this job


Description

Join the team at Dr Pepper Snapple Group and make a difference by pursuing everything that you do with the determination that sets us apart from our competitors. Driving for results leads to recognition and personal growth within the company, helping us to achieve our goal to “Be the Best Beverage Business in the Americas”. The success that comes from within each of us is recognized, and creates opportunities for your growth in the organization.



The Customer Service Rep is a member of a customer centric team, responsible for day-to-day operations covering all aspects of order Management, working with our internal and external customers to innovatively meet their needs while maximizing the achievement of Supply Chain metrics.

Customer Service Representative will add value to the business through relationship management (growth) with Transportation, Warehousing, Demand Planning and key collaborative business partnerships with our external and internal customers such as Sales, Brokers, and Finance.



Customer Service representative will also identify possible opportunities to improve process, increase efficiencies and support cost savings initiatives in warehousing and transportation

Position Responsibilities
  • Accountable for the day to day execution of customer orders, track & trace, securing Proof of Delivery, coordination of customer returns as well as ensuring that the customer receives an accurate invoice
  • Effectively and completely handle all customer/broker inquiries
  • Effectively manage customer invoicing, including pricing and investigation of invalid deductions
  • To act as the primary contact for these customers, and the secondary contact for the customers you support as a backup CSR
  • Ensure customer satisfaction at the lowest delivered cost
  • Proactively seeking to minimize cost to serve by driving down costs in the supply chain through initiatives developed with customers & logistics execution.
  • Execute cost savings programs in the logistics area for customer base. This includes areas such as transportation, fulfilment, and forecasting procedures/accuracy. Identify emerging regional trends and forecast business impact or identify as unforecasted demand requirements
  • Management & oversight of critical metrics to include case fill and on-time delivery
  • Collaborate with Manager to identify and implement strategic initiatives to enhance customer relationships while reducing cost. Provide analysis to take advantage of promotion, distribution, pricing and process opportunities
  • Implement strategies and programs to improve service or cost to serve
  • Generate reports and regular review of account status and other duties as assigned by the Customer Service Manager
  • Support RCI (Rapid Continuous Improvement) initiatives




Total Rewards

We take great pride in offering our people benefits that are competitive. We appreciate hard work, innovative ideas and unending passion, which is why we provide a comprehensive set of benefits and options designed to fit the unique lifestyles of our employees from day one based on eligibility requirements.

Qualifications

  • High School diploma required
  • 2 years’ experience in customer service within inventory planning and/ or logistics
  • 2 years’ experience in Excel (performing functions such as pivot tables, v look-up, etc.)


Dr Pepper Snapple Group, Inc. (NYSE: DPS) is the leading producer of flavored beverages in North America and the Caribbean. Our success is fueled by more than 50 brands that are synonymous with refreshment, fun and flavor. We have 6 of the top 10 non-cola soft drinks, and 11 of our 14 leading brands are No. 1 in their flavor categories. In addition to our flagship Dr Pepper and Snapple brands, our portfolio includes Sunkist soda, 7UP, A&W, Canada Dry, Crush, Mott's, Squirt, Hawaiian Punch, Penafiel, Clamato, Schweppes, Rose's and Mr & Mrs T mixers.

Dr Pepper Snapple Group is an equal opportunity employer and affirmatively seeks diversity in its workforce. Dr Pepper Snapple Group recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Equal Opportunity Employer. M/F/D/V