Service Coordinator

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and Caregivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

Primary Responsibilities
 

• Reflect the values of (LV@HM Inc.), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).
• Participate in the selection, training and supervision of a team of Staff Coordinators that will oversee scheduling for all clients.
• Understand and utilize the consultative sales process effectively when working with clients and caregivers.
• Answer incoming calls in a friendly, professional and knowledgeable manner.
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare the Care Consultation.
• Coordinate Caregiver schedules on a daily basis with an emphasis on creating high quality matches/extraordinary relationships.
• Monitor, mediate, and log both client and caregiver activity and follow up on caregiver assignments and client service.
• Coordinate and maintain monthly Client schedules in the software system.
• Take Caregiver hours from the hotline/tracking system and enter into the software system.
• Enter and maintain accurate client and caregiver records in the software system.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, Caregivers and clients.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.