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Customer Service Representative Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Kansas City, MO Kansas City, Missouri |
About this job
Posting Job Title:Customer Service Representative
Requisition #: 163129BR
Posting Location: Kansas City, MO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Customer Service Representative for our Customer Ops/Service Department. Below, please find a brief description of the essential duties and responsibilities required to function successfully in this position.
**Start date is 2/20/15**
Second shift available.
12pm-9pm, 1pm-10pm or 2pm-11pm
Position Summary:
Customer Service Representative is responsible for providing the highest level of technical service, support, transitional sales and/or customer service to our video, high-speed Internet, and digital phone customers. Communicate effectively and display a professional and positive demeanor to external and internal customers.
Essential Job Functions:
- Respond to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
- Determine the cause of the customer ' s video issue, and trouble shoot, following established procedures
- Make payment arrangements on delinquent or unpaid debt. - Sell cable television, high-speed data service and Digital Home Phone services to meet customer ' s preferences.
- Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale.
- Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings.
- Adhere to attendance standards in regard to assigned shifts.
- Works with rest of team to identify issues that impede quality customer care
- Perform any research necessary to meet the customer ' s request
Job Requirements:
- High school diploma or general education diploma (GED)
- Previous Customer service experience, especially call center environment
- Ability to communicate in a way that makes the customer feel appreciated
Preferred Qualifications:
- Bilingual skills are a plus.
- Some post-secondary preferred
Hours: 40 hours a week, shifts will vary, must be available to work evenings, weekends, and some holidays. Overtime may be required. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
TWCCB
FCC Unit_TWC: 3473
Controlling Establishment ID: 00049 - Kansas City 6550 Winchester
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 163129BR
Posting Location: Kansas City, MO, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Customer Service Representative for our Customer Ops/Service Department. Below, please find a brief description of the essential duties and responsibilities required to function successfully in this position.
**Start date is 2/20/15**
Second shift available.
12pm-9pm, 1pm-10pm or 2pm-11pm
Position Summary:
Customer Service Representative is responsible for providing the highest level of technical service, support, transitional sales and/or customer service to our video, high-speed Internet, and digital phone customers. Communicate effectively and display a professional and positive demeanor to external and internal customers.
Essential Job Functions:
- Respond to customer inquiries in regard to billing, video problems, rates, programming, collections, and other miscellaneous issues
- Determine the cause of the customer ' s video issue, and trouble shoot, following established procedures
- Make payment arrangements on delinquent or unpaid debt. - Sell cable television, high-speed data service and Digital Home Phone services to meet customer ' s preferences.
- Build rapport with customers, move the conversation forward, respond to their needs, deliver value and handle their concerns. When appropriate, close the sale.
- Meet goals in regard to call center metrics, such as Service Levels, Productivity and Quality Assurance ratings.
- Adhere to attendance standards in regard to assigned shifts.
- Works with rest of team to identify issues that impede quality customer care
- Perform any research necessary to meet the customer ' s request
Job Requirements:
- High school diploma or general education diploma (GED)
- Previous Customer service experience, especially call center environment
- Ability to communicate in a way that makes the customer feel appreciated
Preferred Qualifications:
- Bilingual skills are a plus.
- Some post-secondary preferred
Hours: 40 hours a week, shifts will vary, must be available to work evenings, weekends, and some holidays. Overtime may be required. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures.
TWCCB
FCC Unit_TWC: 3473
Controlling Establishment ID: 00049 - Kansas City 6550 Winchester
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCCCS190
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