Shift Leader

Shift leaders must meet the following requirements, demonstrate symbolic leadership as well as outstanding customer service both internally and externally. Responsibilities include but are not limited to:

• Create effective daily room schedule
• Make copies, receive and send faxes as well as monitor confidential information that may be received through phone calls, faxes or in person
• Record accurately health and behavioral notes in daily activity log and communicate those with both shifts
• Take dogs to appropriate playroom based on size and temperament and retrieve them
• Prepare lunches, feedings, medications and special needs lists based on parent’s requests
• Maintains confidentiality in Dogtopia practices and all aspects of the business
• Proficient in Kennel Connection software to include
  • Checking in and out of daycare dogs, checking appropriate spa services for departure, stamping passes correctly in the a.m.
  • Noting which dogs owe for the day
  • Checking in a boarding dog, confirming out date and pick up time, spa services, emergency contact, feeding instructions, any medications required, noting every belonging brought and labeling everything accordingly
  • Creating invoices for daycare and boarding dogs correctly
  • Completing payment transactions both cash and credit
  • Creating daycare passes and adding them to pet profile
  • Conducts evening closing procedures including transaction totals and balancing the cash drawer
• Greets all customers promptly and welcoming
• Utilize the 3 S system consistently with customers SMILE, STORY, SATISFACTION to set the example for the team
• Effectively communicates health and behavior concerns with customers in a professional manner
• Answers the milt line phone system, transfers calls, takes messages and communicates messages in a timely manner
• Utilizes training opportunities for the team such as dog injuries, billing issues, or customer complaints
• Maintains front desk supplies and inventory
• Actively communicates team developmental needs and issues with Assistant Manager, General Manager and the entire management team regularly to ensure growth
• Proven ability to offer verbal and written feedback to team members to hold accountability to standards

   

As part of the management team, it is expected that shift leaders may be assigned special projects, duties and responsibilities in addition to the above list to develop further growth towards management positions. Out of store events are one of these extra duties.