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in San Clemente, CA
Customer Service / Compliance Specialist
•30 days ago
Hours | Full-time, Part-time |
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Location | SAN CLEMENTE, CA SAN CLEMENTE, California |
About this job
Established growth company in South Orange County seeks a friendly, enthusiastic customer service representative for our company’s inbound and outbound call center. The ideal candidate will be a team player and have a great attitude and excellent communication skills. We are looking for someone with at least 1 year of Call Center Customer Service or Collections experience. Our Call Center is staffed from 6am-5pm and shifts will vary.
Founded in 1987, this leading business processing outsourcer has grown to become the largest private contractor in the United States for leading county governments and District Attorneys nationwide, conducting diversion programs. The Company continues to grow and is looking for only the best talent to further enhance its growth and sterling reputation. Collaborative and fun work environment. This is a temp-to-hire position and pays $14/hour.
Job Description
We are seeking a service oriented Compliance Specialist to perform duties within the Compliance Services Call Center and provide resolution on outstanding bad check writer and other diversion cases. The ideal candidate will be a team player, have a great attitude, excellent communication skills and be able to comply with a firm attendance policy.
Duties will include :
- Meet calls and recovery quotas daily
- Must have the ability to “be a closer” to recover funds while providing excellent customer service
- Maintain accurate record of recovery & reconciliation efforts
- High inbound traffic of up to 150 plus calls per day
- Course Education and Class Scheduling
- Initiate contact and maintain a positive, professional working relationship with customer base
- Shifts will vary between 6am-5pm
Requirements:
- Prefer 1 year previous call center experience
- Computer literate; working knowledge of Microsoft Office
- Ability to type 25-35 wpm
- Excellent phone etiquette and listening skills
- Ability to multi-task & problem solve
- Competitive environment
Our Excellent Benefit Package Includes:
- Vacation/Personal Paid Time Off
- 10 Paid Holidays
- 401(k) with company match
- Employee Referral Bonus Program
- Health and Dependent Care Spending Account
- Medical/Dental/Vision/Life Benefits