Crew Member

Summary: Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back. Responsibilities Include Team Environment * Work well and interacts with others respectfully * Respond positively to coaching and feedback * Communicate with team members * Able to learn and execute multiple tasks Operational Excellence * Provide guest service * Resolve guest issues * Follow Brand standards, recipes and systems * Follow safety, food safety and sanitation guidelines; comply with all applicable laws * Maintain clean and neat work environment Profitability * Execute restaurant standards and marketing initiatives * Handle POS transactions and payments with accuracy * Prepare and deliver all products according to Brand standards Skills/Qualifications * Fluent in English * Basic computer skills * Capable of counting money and making change * Able to operate restaurant equipment (minimum age requirements may apply) Competencies Guest Focus * Understands and exceeds guest expectations, needs and requirements * Develops and maintains guest relationships * Displays a sense of urgency with guests * Seeks ways to improve guest satisfaction; asks questions, commits to follow-through * Resolves guest concerns by following Brand recommended guest recovery process Passion for Results * Sets and maintains high standards for self and others, acts as a role model * Consistently meets or exceeds goals * Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making * Identifies and resolves issues and problems * Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence * Develops and maintains relationships with team * Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments