Security Operations Center Supervisor - Sunnyvale, $22/Hr. - Full-time / Part-time

Universal Protection Service is recruiting an experienced Security SOC Supervisor for a new, state of the art Operations Center in Sunnyvale, CA.

$22/Hr. Minimum 2 years' experience SOC / GSOC Supervisor - Preferably with C-Cure experience and digital video experience

Resumes can be forwarded to egalambos@universalpro.com

Security Operations Center (SOC) Operator Provides a critical support function in ensuring the safety and security of personnel and assets throughout the world by leveraging intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the security and safety team. The operator serves as the main point of contact for the intake and escalation of all issues as reported by employees, contractors, and outside agencies. This position monitors all worldwide events,(access control, alarm, CCTV, social media, news, etc.) in real-time, assesses the real or potential impact upon client persons, property, or assets, and provides accurate and timely notification of these threats to all appropriate persons.

Primary Duties:

•Acknowledge alarms and dispatch personnel as needed

•Dispatch Security Officers to service calls and emergency situations

•Notify, assist and direct external emergency personnel and internal Emergency Response Team as necessary

•Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure

•Support the world wide badging function as requested

•Ensure the Sr. Manager, Security and Safety and appropriate management is apprised of all significant and unusual events in real-time, and documentation is maintained

•Investigate incidents and create accurate and timely incident reports, escalating to the appropriate persons as necessary

•Perform audits of all operational equipment and software to ensure proper functionality

•Generate briefing reports of emerging situations based on information received

•Perform other tasks and duties of a similar nature and scope as assigned

Core Requirements:

•Must be able to multi-task

•Ability to operate radio or telephone equipment and/or console monitors

•Ability to interact cordially and communicate with the public

•Effective oral and written communication skills

•Active listening skills

•Ability to assess and evaluate situations effectively

•Ability to identify critical issues quickly and accurately

•Attention to detail

Benefits:

Universal Protection Service recognizes and rewards our Security Officers' commitment to excellence. Our security officers enjoy advancement opportunities, great salary and benefits including 401(k), a variety of medical, dental and vision options, holiday pay, training and development, and on-the-spot recognition programs. Position Requirements

Requirements for this position include the following:

• High school diploma or equivalent required.
• Be at least 18 years of age.
• Applicants for driving positions must have Current State’s driver’s license and are required to meet the minimum Company driving standards in order to safely operate a Company vehicle
• Must possess a valid Guard License as required in the state for which you are applying.
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty.
• Must display exceptional customer service and communication skills.
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites.

Essential Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
• Climb stairs, ramps, or ladders occasionally during shift
• Occasionally bend/twist at waist/knees/neck to perform various duties
• Occasionally lift or carry up to 40 pounds
• Run as needed
• Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
• Must be able to read and understand all operating procedures and instructions
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

EOE/M/F/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

Apply online, or visit our San Joe Branch Office, located at 777 N First Street, Suite 150. Drop-Ins welcome (professional attire preferred) Mondays through Fridays 8 am-3 pm. We have computer kiosks set up for your convenience. Division West - Universal Protection Service